IT Help Desk Administrator

Overview

About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.

About the Team

The Global Corporate IT team maintain the internal IT Systems and Infrastructure such as Datacenters, Networks, End User Computing and Collaboration tools as well as Security Operations and Directory Services. Our aim is to provide an excellent end user experience for our internal customers, providing them secure and robust systems that allow then to focus on their Solifi objectives and deliverables.

About the Position

We are looking for a proactive and customer-oriented individual to join our IT support team as an Entry-Level Help Desk Technician. This is a great opportunity for someone starting their career in IT, offering hands-on experience and growth in a dynamic environment.

Role and Responsibilities

• Provide first-line technical support to internal users in-person and via phone, email, and remote tools.
• Troubleshoot hardware and software.
• Log and manage support tickets using Jira Service Management.
• Escalate unresolved issues to senior technicians or relevant departments.
• Assist with onboarding and offboarding processes, including device setup and account provisioning.
• Maintain documentation and update knowledge base articles.
• Attend the office once a week and on-demand to support physical device issues, maintain office equipment, and collaborate with the team.

About You

Basic understanding of Windows OS, Microsoft Office, and common IT tools. Strong communication and problem-solving skills. Ability to work independently and manage time effectively in a remote setting. A customer-first attitude with a willingness to learn. Relevant education or certifications (e.g., CompTIA A+, ITIL Foundation) As an Equal Opportunity Employer, we are committed to a diverse workforce. Solifi does not sponsor employment visa for this role. Candidate must be able to pass criminal and credit background check.

Preferred Experience Level

Less than 1 year

Preferred Education Level

Vocational

Employment Basis

Full Time

Benefits

Private medical insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with professional qualifications

Applications Close Date

02 Mar 2026

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