Global Service Desk Leader

Global Service Desk Leader

Position Overview :

The Global Service Desk Leader will be a dynamic leader to drive operational excellence and digital transformation across our global service desk operations.  The leader will oversee a multi-region, multilingual service desk team, ensuring world-class IT support for our global business driving the strategic direction and operational excellence of the global service desk function.

The ideal candidate is a visionary leader with deep expertise in service desk modernization, automation, and digital transformation.  They will focus on enhancing service delivery, leveraging AI and automation, and driving operational readiness and efficiencies to improve overall effectiveness of IT support services.

Key Responsibilities :

• Global Leadership & Strategy

Develop and execute a comprehensive service desk strategy aligned with the company’s overall IT and business objectives.

Oversee daily operations of the global service desk, ensuring efficient and effective service delivery.

Build, mentor, and develop a high-performing service desk management team.

Establish key performance indicators (KPIs) and metrics to measure service desk performance and user satisfaction.

Stay updated on emerging technologies and tools that can enhance service desk operations and customer experience.

Collaborate with various business units to understand their needs and align service desk support accordingly.

Develop and manage the budget for the service desk function.

The pay range for the role is $174,000 to $225,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found

on our careers website

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.