Energy Customer Service Representative

Job Title : Energy CSR

Reports to : Energy Lead

Employment Status : Full time, hourly, non-exempt

Position Objective : The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.

Occupation Specific Tasks :

• Ability to interact with customers in a consistently positive and professional manner
• Managing large amounts of inbound telephone calls in a timely manner
• Identifying customers' needs, clarify information, research every issue and providing solutions
• Handle all paperwork associated with customer transactions
• Enter orders into software systems daily
• Develop product knowledge to answer customer inquiries
• Manage payments for propane fills and fill customer tanks
• Work in a well-organized manner
• Support other positions as needed
• Perform other tasks as assigned by the manager

Skills / Qualifications :

Education : High School Graduate or equivalent.

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