Switchboard Operator

Switchboard Operator

This position is a non-sworn position working under the general supervision of an assigned supervisor. Main assignment will be to provide professional telephone coverage for the University Switchboard, University Police reception duties, and perform other administrative and operational support. May also be cross-trained to serve as a communications dispatcher as needed.

Responsibilities :

Ensures that all University switchboard calls are handled expeditiously and in a courteous and professional manner. Answers general inquiries and routes telephone calls to the appropriate person or department.

Serves as the first point of contact for University Police : greets visitors and provides customer service by resolving issues or referring them to the appropriate person or department; coordinate front-desk activities.

Provides basic and accurate information in-person and via phone and email.

Maintains department security by controlling access and follows all safety procedures.

Trains switchboard relief operators in the proper procedures, customer service and etiquette of the University switchboard.

Serves as, or assists communications dispatcher as needed.

Assists with administrative and clerical support to the department as assigned.

Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and university goals.

Performs other duties as assigned.

Relationships and skills :

Works with co-workers, police officers, faculty, staff, students, and visitors to greet, assist, and inform. Necessary skills include good interpersonal skills, and a commitment to customer service. Ability to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is required.

Responsibility for Final Decisions :

Responsible for own work. May assist or instruct others doing similar work; including student workers. Tasks are well defined and repetitive, following prescribed steps, methods, and / or procedures. Work involves limited choice with regard to the selection of appropriate tools, methods or materials. Errors may be detected in the normal course of work by standard check or crosscheck.

Reports To : Supervisor designated by the Chief of Police.

Work is performed independently for routine work, non-routine issues or questions are referred to immediate supervisor or senior police officer on duty.

Education Requirements :

Certification Requirements :

Job Posting End Date (if date is blank, posting is open ended) :