Senior Production Support Manager - Eligibility & Enrollment Systems
Innova Solutions is immediately hiring a Senior Production Support Manager - Eligibility & Enrollment Systems Position type : Permanent Duration : Fulltime Location : New Jersey, US As a Senior Production Support Manager - Eligibility & Enrollment Systems, you will :
We are looking for a seasoned Senior Production Support Manager to lead our technical support operations for mission-critical Eligibility and Enrollment (E&E) applications. This role is pivotal in ensuring system stability, rapid incident resolution, and continuous improvement of support processes in a high-availability environment.
Leadership & Team Management :
- Lead and mentor a team of production support engineers and analysts across multiple shifts and time zones.
- Foster a culture of accountability, collaboration, and continuous learning.
- Define and track KPIs for system uptime, incident resolution, and service quality.
Operational Excellence :
Oversee day-to-day support operations for E&E applications, ensuring 24 / 7 availability and performance.Manage incident, problem, and change management processes in alignment with ITIL best practices.Coordinate root cause analysis (RCA) and implement preventive measures for recurring issues.Technical Oversight :
Provide hands-on technical guidance for complex issues involving application performance, data integrity, and system integrations.Collaborate with development, QA, infrastructure, and business teams to ensure seamless support and deployment processes.Drive automation and tool improvements to enhance monitoring, alerting, and self-healing capabilities.Stakeholder Engagement :
Serve as the primary point of contact for business and IT stakeholders during major incidents and escalations.Communicate incident status, resolution plans, and post-mortem findings clearly and effectively.Partner with product and engineering teams to influence application design for supportability and resilience.Candidate must have skills :
Bachelor's degree in computer science, Information Systems, or related field.8+ years of experience in IT operations or production support, with at least 5 years in a leadership role.Strong understanding of Eligibility and Enrollment systems, preferably in healthcare, government, or insurance domains.Proven experience managing high-availability systems and large-scale production environments.Familiarity with monitoring tools (e.g., AppDynamics), ticketing systems (e.g., ServiceNow, Azure DevOps), and automation frameworks.Solid knowledge of databases (SQL / Oracle), APIs, and AWS Cloud platform.ITIL certification is a plus.Preferred Skills :
Experience with Eligibility and Enrollment Systems.Background in Agile / DevOps environments.Strong analytical, communication, and crisis management skills.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Kiran Vajrala Manager
PAY RANGE AND BENEFITS : Pay Range
: $ 89,500 - 105,000 Per YearPay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions :
Named One of America's Best Employers for New Grads by Forbes (2024)Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)One of the Largest IT Staffing Firms in the US