Technical Support Specialist

A company is looking for a Technical Support Specialist to support NOAA.

Key Responsibilities

Provide first-line IT incident and problem management support for end users, troubleshooting FMDS

Manage, track, and resolve support tickets using the ServiceNow ticketing system

Create and update technical documentation, troubleshooting guides, and training materials as needed

Required Qualifications

Strong technical troubleshooting skills with experience in IT support environments

BS / BA degree with 8 years of demonstrated experience

Understanding of project management and familiarity with business analysis methodologies

Experience in gathering and analyzing requirements and documenting business processes

General understanding of finance and financial concepts is desirable but not required