Operations Manager

REQ : Operations Manager

Location

3 days / week on site in Boca Raton, FL

BR : $80-100K +bonus potential

JOB DESCRIPTION

We are seeking an experienced Operations Manager to drive operational excellence for our client in the digital wound care management space. This role will focus on building and optimizing processes, managing SaaS tools, and ensuring smooth cross-functional collaboration. The ideal candidate thrives in fast-paced SaaS environments and has a strong background in process improvement, data analysis, and technical tooling. We are looking for a highly analytical and process driven individual to establish SLAs, optimize existing processes, and create new process flows where gaps are identified. This person will have the opportunity to help scale a growing organization during a time of unprecedented growth.

Responsibilities

• Build / optimize processes across Sales, CS, Product, Finance
• Manage SaaS tools (CRM, analytics, billing, support systems)
• Create dashboards (MRR, churn, usage, KPIs)
• Cash to cash - invoices / collections
• Benefit management - 401K / HC / Employee management
• Coordinate cross-team operations and OKRs
• Support compliance (HIPAA, SOC2 in healthcare SaaS)
• Improve onboarding workflows and business efficiency

Key KPI's

Core Skills

Experience :