Inside Sales

Job Details

Description

Position Summary

Inside Sales will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields This position will receive inbound inquiries from potential or current customers or Outside Sales via phone and email. The successful candidate will be able to work with a sense of urgency, be customer focused and boost order profitability by upselling and recognizing opportunities to cross-sell.

Responsibilities

• Cultivate and maintain customer relationships with electrical contractors, distributors, end users and utilities; Call on current, future, and past customers; Conduct customer visits in order to build / maintain strong customer relations as directed.
• Create and maintain positive relations with vendors, internal business unit leaders and strategic business relationships; utilize contacts to ensure our customers are getting the best value and support.
• Apply industry knowledge to offer technical / practical options to both internal and external customers; Provide consultation to customers regarding electrical solution needs. Boost order profitability by upselling and recognizing opportunities to cross-sell.
• Develop and win (job) opportunities.
• Develop and implement trade area sales strategy in conjunction with leadership and Outside Sales.
• Attend / support applicable customer events, trade shows.
• Work with internal departments to ensure customer transactions are processed accurately and efficiently.
• Successfully manage job function(s) by continuously demonstrating following :
• Prepare quotes and meet weekly / monthly quotation goal.
• Continuously follow up all quotes / projects daily, weekly, etc.
• Maintain and update company’s database by inputting quotes and orders in a timely and accurate way.
• Meet the monthly budget expectations / goals.
• Frequent communication with operations team.
• For specified location(s) : schedule services with customers and field service team; Prepare all necessary work for field service team before services are performed; communicate service expectations and job details to field services team. Generate work orders for technicians.
• For specified location(s) : Perform site visits and job walk throughs to create profitable quoting and present to the Client as directed.
• Accountable for maintaining status of projects and providing the Customers, Team and other team members with this information.
• Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
• Other duties as assigned.

Required Experience and Qualifications :

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