Front Desk Ambassador

Sage Hospitality Group Front Desk Position

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird has 165-room rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby features comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential. Amenities include a "playroom" stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man's best friend. Paying homage to the history of the neighborhood around it, Catbird encompasses a 2,500 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. The historic Klee House is an ideal space for all your events and celebrations with up to 40 guests. The 2,380 square-foot home has plenty of mixed-use spaces for entertaining.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Position does require open job availability.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and / or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education / Formal Training : High School diploma or equivalent

Experience : None required

Knowledge / Skills :

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Benefits for Full-Time, Hourly Roles Include :

Salary : USD $20.00 - USD $20.00 / Hr.

Position Type : Regular Full-Time

Property : Catbird Hotel

Outlet : Hotel

Category : Front Desk & Guest Services

Min : USD $20.00 / Hr.

Max : USD $20.00 / Hr.

Address : 3770 Walnut Street

City : Denver

State : Colorado

EOE Protected Veterans / Disability