Hourly Manager

Hourly Manager

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Basic Function

The Hourly Manager delivers the Customer Promise through direction of crew, customer service and operations during assigned shifts. The Hourly Manager is responsible for restaurant operations during assigned shifts when the RM is not present.

Responsibilities

• Leads Shift Operations : Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.
• Provides production direction to crew in a clear, concise way.
• Sets an example for crew by working hard to implement shift plan ensuring swift and smooth production.
• Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service.
• Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions.
• Leads Customer Promise Delivery : Motivates crew members to exceed customer expectations with food friendly service in clean surroundings.
• Makes a professional impression on customers and crew through positive, courteous, and friendly attitude.
• Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
• Directs crew to take pride in the details of delivering the Customer Promise and Brand Delivery Standards.
• Demonstrates flexibility to meet different team needs to ensure Customer Promise delivery.
• Builds Crew Talent : Directs, trains and motivates crew members during shift on each of the workstations as needed to enhance restaurant results.
• Delegates work to crew members to encourage teamwork ensuring the restaurant operates to KB / BKC standards.
• Assists RM's in training crew members on workstations and making them feel their contributions are valuable.
• Sets challenging goals for self and crew during shift and ensures accountability.
• Assists with Restaurant Compliance : Adheres to compliance of government regulations, food safety, operations and KB / BKC policies and procedures relating to all activities in the restaurant during the shift.
• Directs crew members to maintain restaurant and equipment cleanliness and sanitation standards.
• Takes initiative to report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions.
• Motivates crew members to comply with loss control procedures and maintain a safe environment.
• Demonstrates to restaurant management that he / she can be relied upon to maintain compliance during shift.
• Assists with Profit and Loss : Follows marketing plan and cash control / security procedures and helps maintain inventory and labor costs.
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift.
• Seeks coaching to increase understanding of restaurant financial controls.
• Helps remove performance barriers and provides resources for crew and restaurant to perform well.
• Perform such similar, comparable, or related duties as may be required or assigned.

Qualifications

Position Information

Company : BFS Companies

Position : Hourly Manager

Status : Full Time

Shift : First (Day), Second (Afternoon), Third (Night)

Req # : 10526914

Date Posted : March 25, 2025

Location : 4309 St. Rt. 51 North, Belle Vernon, PA 15012, US

Job Category : Burger King Restaurant Management

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