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Applications Engineering Manager

Applications Engineering Manager

SafranWest Henrietta, NY, US
30+ days ago
Job type
  • Full-time
Job description

Applications Engineering Manager

We are seeking an experienced and strategic Applications Engineering Manager to lead a high-performing team of solution architects and engineers focused on delivering innovative, reliable, and scalable solutions. This leadership role requires strong technical expertise, people management skills, and a customer-focused mindset to ensure seamless integration of our technologies into client systems and workflows.

The Day to Day :

  • Partner with product management, sales, support, and core engineering to define application requirements and customer needs.
  • Lead the proposal preparation and contribute to the financial estimate together with Sales and R&D
  • Serve as a technical liaison with customers and internal stakeholders, translating business requirements into functional solutions.
  • Provide insights and feedback to influence product roadmap and feature development.
  • Work directly with clients to understand their environment and recommend integration strategies.
  • Support pre-sales activities, proof-of-concepts (POCs), and post-deployment technical troubleshooting as needed.
  • Advocate for the voice of the customer within engineering and product roadmap discussions.
  • Seen as a respected technical expert for assigned Business line and is expected to work closely with current and prospective customers.
  • Lead, mentor, and develop a team of applications engineers, fostering growth in both technical and soft skills.
  • Establish clear goals, conduct regular performance reviews, and promote a culture of excellence and accountability.
  • Manage application engineering projects from inception to completion, ensuring timely delivery and technical quality.
  • Oversee solution design, prototyping, validation, and customer deployment in coordination with product and engineering teams.
  • Ensure best practices in pre-sales support, RFQ / RFP support, product demonstrations, product training (internal and external), 2nd tier product technical support, product requirements development and reviews, trade show support, and conference / webinar presentations.

What you bring to Safran :

  • Bachelor's degree in computer science, Electrical Engineering, or related field; advanced degree preferred.
  • 7+ years of experience in applications engineering, technical solutions, or software engineering.
  • 3+ years in a people management or technical leadership role.
  • Experience working with international teams and customers exhibiting sensitivity to regional requirements and customs.
  • Knowledge of system architecture, integration methodologies, and customer onboarding strategies.
  • Proficient in-service offerings, selling and pricing services based on custom needs
  • Strong communication and stakeholder management skills.
  • Preferred

  • Experience in industries such as aerospace, position navigation and timing, networking and / or communications.
  • Familiarity with tools and technologies such as Python, C / C++, Linux, cloud platforms (AWS / Azure / GCP), and DevOps practices.
  • Hand-on experience with ERP systems and CRM tools such as Oracle, SAP, MS Dynamics 365, SFDC, Zendesk and Zoho
  • Proven experience working with complex systems in embedded, hardware / software, or enterprise environments.
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    Application Manager • West Henrietta, NY, US

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