Customer Operations Manager

Customer Operations Manager

The 1Password Revenue Operations team is committed to building and maintaining an efficient go-to-market engine across people, process, and platforms. We deliver insights on business performance, act as custodians for our data, and drive our teams toward actionable outcomes.

Reporting to the Director of Revenue Operations, the Customer Operations Manager will be responsible for supporting the work of the Global Customer Success and Customer Support teams through expert execution and optimization of our Gainsight and Salesforce platforms.

This is a remote opportunity within Canada or the United States of America.

What We're Looking For :

• Minimum 3 years of hands-on experience with Gainsight and Salesforce administration.
• Certification with Gainsight NXT is an asset.
• Previous experience in a SaaS customer success environment is essential.
• Familiarity with tools such as Zendesk, Salesforce CPQ, Qualtrics, and Gong is considered an asset.
• High level of proficiency with Excel and data analysis.
• Strong organizational skills; able to prioritize tasks and manage competing deadlines in an agile framework.
• Ability to thrive in a fast-paced, high-growth environment.
• Post-secondary degree or diploma in a business-related field.

What You Can Expect :

USA-based roles only : The annual base salary for this role is between $92,000 USD and $124,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only : The annual base salary for this role is between $87,000 CAD and $117,000 CAD, plus immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values : keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technologyincluding AIto achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Passwordit's an essential part of how we will be successful at 1Password.

We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to : annual department-wide offsites, team meetings, and customer / industry events.

What We Offer :

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.