Employment Coach

Job Details

Level

Experienced

Job Location

Pine Hills NCF - Orlando, FL

Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage

Up to 25%

Job Shift

Any

Description

SUMMARY

Provide employment services including employability skills training, continuing education goals, job placement, and follow-up for participants working toward empowerment of clients to prosper and meet their full potential. Major duties include conducting initial assessments, completing skills assessments, job development, job placement, maintaining client case records according to external funder's guidelines and maintaining effective relationships with NCF staff and partner agencies.

ESSENTIAL FUNCTIONS / DUTIES

• Completes an intake process with each client referral. This includes conducting a brief orientation and administering a preliminary assessment to identify vocational strengths and barriers to employment, clarify vocational / career goals and determine employment services to be provided.
• Provides employability skills training using Goodwill's Job Works 101 curriculum to participants and ensure that all participants have an updated resume within established time frames.
• Completes a skills assessment for each core client that contains measurable, time limited goals and responsibilities as well as a vocational goal.
• Conducts thorough Case Management including case notes, daily activity logs, client lists and entries in Goodwill's database as well as informational systems maintained by external funders. This includes maintaining accurate and up-to-date records and documentation according to established policies and procedures and contractual requirements.
• Completes billing utilizing units of service logs to meet contractual outputs and ensure financial sustainability of this position.
• Ensures all participant case records and program activities are managed in a manner that complies with HIPAA requirements for participant confidentiality.
• Achieves contractual outcomes mandated by external funders.
• Has the ability to work in a collaborative environment with minimal supervision.
• Maintains an accurate awareness of the local labor market, the local economy, current job openings and employment trends.
• Conducts outreach to local employers to build a rapport for possible client referrals, as well as identification of new job opportunities. This includes maintaining an active database or spreadsheet of employers. Collects information and conducts on-going job development with employers within a five (5) mile radius of the NCF to ensure prompt identification of potential job openings for participants.
• Assists in coordinating events within the community such as orientations, hiring events, job fairs, onboarding events, etc. This entails marketing such events and contacting prospective employers, as well as job search clients. This also includes scheduling events conducted by external partners within the community.
• Provides a positive, supportive environment to empower clients to prosper and meet their full potential. Promotes an environment of cooperation and support where creativity and innovation are encouraged for participants, employees, co-workers, community partners, other stakeholders, and customers.
• Consistently demonstrates professional demeanor in speech, actions and appearance, serving as a role model for participants, staff and co-workers and community resources.
• Ensures that all services demonstrate consistent application of the five (5) Core Principles of Put People First, Act with Integrity, Make Informed Decisions, Work in Collaboration, and Stewardship.

ADDITIONAL FUNCTIONS / DUTIES

Qualifications

QUALIFICATIONS / COMPETENCIES

Commitment to the organization's Core Principles and mission of empowering individuals through employment.

Strong interpersonal, communication, and documentation skills, with the ability to build rapport with diverse populations.

Proven ability to develop and maintain employer relationships, promote job candidates, and identify meaningful employment opportunities.

Skilled in assessing vocational strengths, employment barriers, and service needs to develop individualized employment plans.

Knowledge of community resources that support employment success.

Ability to motivate and coach clients, teaching employability skills and supporting job retention and advancement.

Demonstrated ability to manage multiple priorities, meet program deadlines, and maintain accurate case documentation in compliance with funding requirements.

Experience conducting outreach and marketing to generate referrals and build community partnerships.

Bilingual proficiency preferred.

Must be able to pass a Florida Level II background screening.

Must possess reliable transportation and the ability to travel independently for offsite meetings, employer visits, and community events.

Education and Experience :

Bachelor's degree in Human Services, HR, Business, or a related field.

Minimum of two (2) years of experience providing employment services, job placement, or case management for individuals with barriers to employment.