Business Analyst

Apply for Job Job ID 81743

Location Sacramento

Full / Part Time Full Time

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Job Summary

The Project Policy Analyst 4 position at Patient Contact Center (PCC) leads strategic and operational projects for onboarding specialty service lines and facilitates the change management process. This position is responsible for project-planning, design, development, leading, and supporting project team members to achieve short-term target goals and long-term organizational initiatives.

The incumbent will be responsible for managing project teams as their work contributes to implementation of service lines, projects, and continue improvement work for the patient contact center. This incumbent will provide assessments, information, and updates to PCC leadership and executive leadership. The Analyst must have a clear understanding of interrelationships of the project teams, projects, services lines, timelines, and must foster and maintain a collaborative relationship between Physicians, Ambulatory Operations and IT. These positions will work on

Patient Contact Center related tasks, including, but not limited to :

• Project-managing and leading the cycle of initiatives such as :
• collection of data and current-state workflows;
• project development and management;
• facilitating and presenting stakeholder meetings for decision-making
• training the appropriate project team members to develop training and education
• Developing and implementing Epic-related workflows and builds to streamline operations such as :
• Referral Orders (i.e : Order Questions)
• Appointment Requests
• Decision Trees and Scheduling Builds
• Ambulatory Orders (i.e : Order Panels)
• Referrals and Workqueues
• Template Management Support
• Operational and Technical Support such as :
• Supporting clinical and operational leadership in identifying opportunities to streamline and optimize scheduling
• Becoming the main liaison between Epic / IT teams and Ambulatory Operations
• Troubleshooting and resolving scheduling and referral issues related to Epic Cadence

Apply By Date : 11 / 6 / 2025 by 11 : 59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and / or certification if required of the position

Preferred Qualifications

Key Responsibilities

Department Overview

The Patient Contact Center (PCC) is a centralized contact center providing patient service support via telephone (inbound and outbound), Epic, messaging and work queue systems. The PCC is responsible for more than 30% of all appointment and service engagements across UCDH ambulatory division. Service of patient appointments are supported with dynamic guidelines and process flows (which can include systematic decision tree workflows). We proactively support our ambulatory partners with change needs as possible.

POSITION INFORMATION

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC :

Physical Demands

Mental Demands

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

There will be travel to clinic and other health system locations. May have to work outside of standard M-F, 8AM-5PM for project specific needs.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

Misconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit :

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

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