Community Manager

Community Manager

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Community Manager's primary role is to ensure that the properties meet all ownership goals and objectives, to enforce Central City Concern's policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Community Manager is responsible for supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time.

Schedule : Monday - Friday 8 am to 4 : 30 pm

Location : The Katherine Gray - 1115 SW 11th Ave. Portland, OR 97205

Salary : $53,913.60- $75,483.20

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Represent CCC in a positive and professional manner at all times.
• Act as the company's primary coordinator to assure that the company's efforts fully meet and exceed property management obligations.
• Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
• Under the direction of the Portfolio Operations Manager, assist in the development of operating income / expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
• Analyze and report monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables in a timely manner.
• Administer budgets, review and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Portfolio Manager.
• Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
• Complete resident income certifications and recertification in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
• Coordinate collection and documentation of all revenues following lease obligations of tenants and CCC's policies on accounts receivable.
• Follow confidentiality guidelines for all resident, property, owner, and CCC information at all times.
• Direct the day-to-day activities of other property staff. Develop, hire, discharge, evaluate performance, coach and discipline staff with direction from Portfolio Operations Manager and Corporate HR Department.
• Accurately record time worked; adhere to time keeping guidelines including approving site staff time records on a daily basis.
• Administer leasing efforts, including reviewing tenant billings, analyzing lease clauses, and preparing vacancy reports, enforcing tenant compliance, and performing landlord obligations.
• Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Work with Portfolio Manager to identify, engage and supervise property vendors.
• Facilitate regular meetings between Resident Services, community partners, and building staff
• Establish and maintain collaborative working relationships between departments and with coworkers. Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
• Ability to work as a team member and to establish priorities; ability to display a non-judgmental attitude, and willingness to learn new skills.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned by the Portfolio Operations Manager.

SKILLS AND ABILITIES :

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

BENEFITS :

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package that includes base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match.