IT Support Analyst I

Title

IT Support Analyst I

Job Classification

R2-A1, Non-Exempt

Department Name

Instructional and Information Technology Services (IITS)

Supervisor

Executive Director of Computing and Application Development

Work Arrangement

On Campus

California University of Science and Medicine (CUSM) is seeking a customer-focused IT Support Analyst I to provide front-line technical assistance to students, faculty, and staff. Reporting to the Executive Director of Computing and Application Development, this role is primarily responsible for delivering Tier I support across a wide range of campus technologies-including the student information system, learning management system, and university website. The IT Support Analyst I serves as one of the first points of contact for end users, helping troubleshoot issues, answer questions, and ensure a smooth and reliable technology experience. This position assists with resolving support tickets, escalating complex problems when necessary, maintaining clear documentation, updating system content, and helping users feel confident navigating the tools essential to teaching, learning, and campus operations. The ideal candidate is an excellent communicator with strong troubleshooting abilities and a genuine commitment to high-quality customer service. Join CUSM and play a key role in supporting the people who rely on our technology every day.

This position is available immediately and will remain open until it is filled. Priority consideration will be given to applicants who submit a resume and cover letter by December 2, 2025, through the application link. The wage range is dependent on education, job-related knowledge, skills, and experience; the budgeted wage range is $24.04 to $26.44 per hour. Applicants must be able to work on campus four days a week.

Documents required

• Letter of Interest / Cover Letter
• Resume

We may request the following from candidates who advance in the interview process

Position Purpose

Under the general direction of the Executive Director of Computing and Application Development, the IT Support Analyst I supports the planning, development, and implementation of information technology in the educational setting. Interacts with and supports all campus-based teams and departments in aligning system design with operational processes. Communicates effectively to convey technical information. Documents, tracks, and monitors issues. Develops procedures and solutions for systems. Trains staff on relevant application platforms and related components. Supports the Clinical Skills team with tier I support as needed for OSCEs.

Essential Function

75% Application Support

20% Helpdesk Support

5% Other Duties as Assigned

Required Educational Qualifications

Bachelor's degree in computer science, information technology, or a related area, and a minimum of two (2) years or more of experience programming websites (HTML, CSS, JavaScript), creating / updating content, and overseeing data transfer implementations (knowledge of APIs); and / or an equivalent combination of education and experience may be considered.

Skills and Abilities

Preferred Qualifications

Other Requirements

Items Used

Standard office equipment, including computer, printer / copy machine, and telephone.

Physical Requirements

Mental Requirements

Environmental Requirements

Disclaimer :

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Proof of full vaccination and one booster of SARS-CoV-2 (COVID-19) is a condition of employment or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and / or Religious Objection).

FLSA Status : Non-Exempt

Job Description Preparation Date : September 2025

Diversity and Equal Employment Opportunity Policy Statement

California University of Science and Medicine (CUSM) supports the principles of equal opportunity, inclusion and diversity in employment and education. The University seeks to ensure that no person will encounter discrimination in employment or education on the basis of age, skin color, ability status, biological sex, gender identity, gender expression, national origin, immigration status, race, ethnicity, religion, sexual identity, or Veteran's status. This policy is applicable to both the employment practices and administration of programs and activities within the University. It is the policy of the University that no person shall be excluded from participation in, be denied the benefits of, or in any way be subject to discrimination in any program or activity at the University. Further, CUSM is committed to being an antiracist institution that continuously works to end oppression in all forms. Therefore, CUSM actively maintains institutional structures and learning opportunities to prevent bias or discrimination incidents and address them with individual and collective accountability should they occur.