CSC Director

Peerless Csc Director Job

CSC Director Job Description Peerless : having no equal; matchless, unrivaled. At Peerless, a Grundfos subsidiary, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind. Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe. For nearly a century, the Peerless brand has helped keep people safe where they live, work, and play. We are Pioneers. We are united. We are Peerless! Join our united team!

What is the job about? Are you ready to lead a high-impact team at the heart of customer success? As the CSC Director for the Peerless Fire Business Unit, you will take charge of a dynamic Customer Service organization, overseeing Order Management, Customer Service, Applications Engineering, and Key Account Back Office operations. You will be the driving force behind seamless collaboration with Sales, Product Management, Engineering, Operations, Supply Chain, and Logisticsensuring we not only meet but exceed customer expectations. This is your opportunity to shape strategy, inspire teams, and deliver exceptional service in a fast-paced, mission-critical environment.

Your main responsibilities :

• Lead the day-to-day operations of the Fire Customer Service Unit (CSU), including Order Management, Applications Engineering, and Customer Service.
• Ensure customer requirements are met by driving operational excellence and leveraging performance to support business growth.
• Continuously evaluate and improve CSC processes to enhance efficiency, accuracy, and customer satisfaction.
• Oversee the accurate and timely processing of orders, technical support requests, and product application inquiries.
• Develop and implement tools, strategies, and best practices to deliver best-in-class customer support.
• Build and grow team capabilities through talent development, training, and performance management.
• Support the creation and maintenance of quotation tools and customer-facing processes.
• Collaborate with Sales and Business Development to deliver training initiatives for customers and sales channels.
• Ensure compliance with internal policies and contribute to their development as they relate to customer operations.
• Monitor and report on CSC performance through key metrics and monthly updates.
• Represent the CSC at trade shows, customer meetings, and sales events as needed.

Your background We imagine that you have :

What's in it for you? What are your goals? Here at Peerless it's our mission to enable you develop and fulfil your aspirations, both career and personal. You'll find that your fresh ideas will be welcomed and make a difference in how we conduct our business. In addition, your day-to-day benefits as a regular, full-time employees include :

Do you want to learn more? If this job sounds interesting, please send your resume and cover letter.