Associate Experience Advisor I

Associate Experience Advisor

The Associate Experience Advisor is a critical role in helping shape the associate experience at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication, and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges, and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive in a fast-paced environment, and you are laser-focused on delivering a positive associate experience.

Primary Responsibilities

Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes, and system navigation. Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing, or closing cases. Seek guidance or escalate more complex and / or confidential inquires / requests to higher level functional support. Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals. Maintain confidentiality of department and associate information according to established practices. Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable. Perform other duties as required and / or assigned.

Minimum Qualifications-Education and Experience

Associates Degree. Associates degree in Human Resources, Business, or related field or equivalent education and experience. Minimum 1 year experience in a customer service or customer support role.

Minimum Qualifications-Knowledge, Skills and Abilities

An associate first mindset with dedication to internal customer service and company culture. Strong verbal and written communication skills; demonstrated ability to effectively work with peers, management, teammates, and vendors. Strong organizational and time management skills. Strong attention to details. Ability to manage expectations, process, and multiple projects simultaneously. A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives.

Work Environment and Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acosta, and its subsidiaries, is an Equal Opportunity Employer.

Job Category : Administration

Position Type : Full time

Business Unit : Corporate

Salary Range : $17.00 - $20.00

Company : Acosta Services, Inc

Req ID : 16077