Senior Service Delivery Manager

E-Solutions
NJ, United States
Full-time

Position : Infra Service Delivery Manager

Location : 100 Front St, Delran, NJ 08075 (100% Onsite)

Job Description :

  • Understanding of customer requirement across multiple service towers like Service desk, End User Computing operations, Collaboration & Datacenter services and Network services
  • Excellent understanding of Onsite & offshore delivery model and related process frameworks. Experience in handling large Managed services delivery, transformation, Curve out, M&A
  • Ability to effectively interact with all levels of management in a large IT organization, from a CIO through operations management and PMO teams.

Excellent Stakeholders management

  • Excellent in stakeholders management, partner with Offshore Delivery manager and ensure noiseless delivery
  • Chair weekly, monthly, and Quarterly review, Participate in critical customer meetings (Eg : Tower review meeting, Transition Progress review meeting, Executive Steering Committee meeting)
  • Monitor operational stability of engagement within the region. Provide vision that support ongoing optimization and problem anticipation.
  • Establish a trusted consulting relationship with customer operations management team
  • Focus on growing the accounts.
  • 30+ days ago
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