Vice President - Client Service

Join our team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a Vice President within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.

Job responsibilities

Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and ensuring client satisfaction

Develop and implement strategic plans to enhance service center operations, driving operational efficiency through strategic planning and process automation.

Identify trends and generate innovative solutions to meet client needs, leveraging advanced skills in market product knowledge and digital literacy.

Foster strong relationships with internal stakeholders and clients, driving mutually beneficial outcomes through influence and internal stakeholder management.

Provide excellent client service and support, proactively monitoring inquiries and resolving non-routine issues in partnership with internal teams.

Ensure all queries are addressed within required service level agreements and escalate issues as needed.

Collaborate with client service teams for service reviews demonstrating key business indicators and showcasing opportunities for mutual improvements.

Promote a strong control environment by adhering to risk / control expectations and developing preventative processes to strengthen the control framework.

Build trust and consensus through transparent, data-driven decision-making, sharing best practices, and communicating clear messages to guide and motivate others.

Keep the client at the center of all efforts and help grow the franchise.

Use time efficiently and develop capabilities and skillsets to keep relevant.

Required Qualifications, Capabilities, and Skills

7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations.

Strong business knowledge, understanding of global custody, and proficiency in MS Office (Excel, PowerPoint, Word).

Excellent verbal and written communication skills, with the ability to operate effectively in a dynamic environment with tight deadlines.

Knowledge of financial markets, trade lifecycle, and settlement practices.

Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred Qualifications, Capabilities, and Skills

Prior experience in custody operation services or prime brokerage.

Ability to work closely with business partners and interact with all staff levels.

Proficient in using banking software, systems, and data analytics tools, with strong leadership and team management skills.

Strategic thinking coupled with practical execution, strong analytical and problem-solving skills, and ability to manage through a changing business landscape.

Bachelor's Degree required or equivalent experience.

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