Customer Support Specialist

Job Type

Full-time

Description

As a Team Member of the Rhino Rack, we look first for teammates with strong "Life Values", such as, high integrity, a team player, respectful towards others, highly motivated, strives for excellence, embraces change, looks for continuous improvement, and a desire to do better today than yesterday. These values are important to our culture and are fundamental in building and maintaining a fun and high performing team!

If the above sounds like you, then this job is for you! Your responsibilities would include; Handling a high call volume, responding to customer inquiries, multi-tasking, and problem solving. The tasks should be completed in a manner that meets company standards for safety, quality, security, and productivity.

• Respond promptly and professionally to customer inquiries via phone and email.
• Provide accurate and helpful information and Rhino-Rack products, services and warranties.
• Assist customers in placing orders, processing returns and resolving any issues related to their purchases.
• Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive ones.
• Collaborate with other departments to address complex customer issues.
• Stay up to date with Rhino Rack product knowledge to provide informed and expert assistance to customers.
• Contribute to the continuous improvement of customer service processes and procedures.
• Strive to achieve individual and team targets for customer satisfaction and for excellence.
• Participate in ongoing training and development programs to enhance customer service skills and product knowledge.

Requirements

Education Required : High school diploma or GED

Work Experience Required : 1 year of customer service experience in high call volume setting

Preferred : 2-3 years of customer service / support experience

General physical requirements : Light to medium work, sitting for extended periods of time, attention to detail

Visual acuity requirements : Close, ability to adjust focus

Motion and sensory requirements : Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Typing, Talking,

Hearing, Repetitive Motions

Physical working conditions : Office with some exposure to noise, hazards, atmospheric conditions

Salary Description

$20 - 21 Hourly