Account Manager - Pittsburgh

Account Manager

At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day : "What would I do if this patient were my mom?" That question drives everything we do.

But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Account Manager is primarily responsible for maintaining and growing volume of current customers within a territory. The responsibilities include driving growth at existing accounts, nurturing and fostering deep customer intimacy, positioning Caris as the sole source for all relevant tumor profiling, and supporting the Molecular Oncology Specialist in acquiring new accounts within the assigned territory, including identifying and establishing prospective accounts. This role is also responsible for ensuring customer expectations are exceeded on all orders from initial generation to receipt of lab report. The ideal candidate will have a minimum of 3+ years sales experience in the pharmaceutical, medical device, or diagnostic industry with demonstrated success in account management, upselling, cross-selling, and driving organic growth at existing accounts.

Job Responsibilities

Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction.

Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc.

Successfully executes customer retention.

Interacts with existing customers to establish a value-based relationship resulting in increased sales and service to clients.

Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity.

Ability to present and demonstrate different Caris's technology solutions.

Establish a frequent communication schedule with MOS teammate, Client Services and appropriate Commercial Leadership to exchange client feedback, success stories, challenges, and best-practices.

Provide appropriate value customer information and updates via CRM.

Develop and maintain "practical" knowledge of competitive products, services, technology solutions, and reimbursement / billing issues as well as knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience

Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized.

Maintain all assigned company assets including laptop computer, iPhone, etc.

Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner.

Meet all assigned targets and goals set by management

Provide meeting and trade show support as required

Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality / accuracy which may require access to detailed protected health information (PHI)

Required Qualifications

Bachelor's degree required.

Previous experience of 3+ years of successful Sales and / or Account Management experience is required.

Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers

General understanding of clinic-based business policies and practices

Ability to quickly learn and apply knowledge of proprietary software programs.

Strong communication skills, both written and verbal.

Highly self-motivated, self-directed, and attentive to detail.

Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment.

Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.

Proven abilities in problem management, process analysis and root cause analysis.

Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.

Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements.

This position requires that you spend 60% of your time in the field meeting with clients and prospects and the remaining time focused on case management.

Preferred Qualifications

Pharma, Medical Device, or Diagnostic experience.

Oncology experience.

Physical Demands

Must possess the ability to sit and / or stand for long periods of time

May be required to lift routine office supplies and use standard office equipment

Required Training

All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

This position requires periodic travel and some evenings, weekends and / or holidays.

Conditions of Employment : Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation.

Caris is committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.