MSP Tier 3 Consultant

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 36 years, we’ve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.

We are seeking a highly skilled tier 3 consultant to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, possess extensive technical knowledge, excellent problem solving skills, and a passion for delivering exceptional service in a dynamic IT environment.

This is a hybrid position. After the initial onboarding and training period, this person will work a combination of the following : in our office in Monroeville, onsite at client's offices, and remotely from a home office.

Tier 3 Consultants are responsible for handling tier 3 requests, tasks, and projects including :

• Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following :
• Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.
• Working closely with clients, WOLF staff members, hardware and software vendors, and service providers.
• Responding to monitoring alerts.
• Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data.
• Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc.
• Providing technical support to end-users for computer and network related issues.
• Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios.
• Performing proactive work.
• Serving as an escalation point for complex support issues.
• Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at our clients' offices, implementing projects.
• Providing in-person support to clients visiting our office or onsite at the client's offices.

Requirements

Preferred candidates for this role will have :

Benefits

Join Wolf Consulting’s team as a tier 3 consultant and enjoy :

FOR MORE INFORMATION OR