Commercial Treasury Operations - Sweep Operations

Commercial Treasury Operations - Sweep Operations

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

The Senior Operations Analyst will be responsible for reviewing and processing all work for the Automated Investment (Sweep) product including the high-risk process of the Mutual Fund Trades, wires, and financial entries. 1099, 1042 reporting and Form W-9 and W-8 validation is heavily emphasized. The candidate is the first point of contact for inquiries from business partners and clients via email or phone channel.

Responsibilities include:

• Responsible for reading, analyzing, and/or determining the appropriate handling and resolution of requests.
• Working with internal and external business partners/clients to provide resolution to inquiries, issues, and/or technical support.
• Processing/verifying account set ups, maintenance for Sweep.
• Assigning incoming work, assisting with audit reviews, regulatory reporting, gathering statistical information, and producing monthly reports.
• Conducting simple/complex research and providing timely responses to inquiries by utilizing the various bank systems to support client requests.
• Supporting a team environment and quickly shifting priorities while focusing on the needs of our customers while maintaining an organized approach to managing daily activities and simultaneously handling multiple demands to achieve optimal efficiency and productivity.
• Demonstrating the ability to build effective relationships with business partners and clients.
• Providing guidance to associates within own unit regarding procedural, technical, and/or operational changes.

Required qualifications include:

• 2 to 4 years of experience in banking and/or treasury management services.
• Prior Mainframe experience.
• Intermediate proficiency in written and verbal communications.
• Working knowledge of tax forms.
• Ability to analyze and resolve customer inquiries.
• PC proficiency - experience with all Microsoft Office applications, particularly Excel.
• Strong business partnering and relationship management skills.
• Self-motivated; able to work unsupervised.
• Strong time management and task prioritization skills.
• Able to ask critical questions to identify opportunities.
• Manages risk effectively.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.