Talent.com
Service Desk Technician
Service Desk TechnicianCenterGrid LLC • Cincinnati, OH, US
Service Desk Technician

Service Desk Technician

CenterGrid LLC • Cincinnati, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Description:

Description


The Service Desk technician is the first level of the support chain and serves as a single point of contact for

CenterGrid customers. The Service Desk is directly involved in recording, troubleshooting, resolving or dispatching

incident tickets as well as completing tasks and requests. Service Desk technicians also provide first level

assistance for client hardware, software, password, and VOIP, along with major incident support. The CenterGrid

Service Desk operates 24x7x365.

Responsibilities include:

  • Provides support via phone, e-mail and chat to employees of CenterGrid clients.
  • Provides support for Microsoft Windows 10 Operating System
  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
  • Provides support for mobile devices including configuration and email sync.
  • Mobile Device Support – Android and/or iOS
  • Handles 40-50 issues per day efficiently and appropriately.
  • Maintains regular and punctual attendance.
  • Utilizes Active Directory and application systems to reset passwords.
  • Assists users in adding and changing network printers.
  • Provides technical support for remote workers, including VPN connectivity issues.
  • Remote control of user’s computers utilizing remote access tools.
  • Troubleshoots remote access connectivity problems including WiFi.
  • Conducts self in a manner that is consistent with client service expectations.
  • Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures
  • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery
  • Perform other duties as assigned


Requirements:

Requirements:

  • Self-starter with excellent organizational, administrative and interpersonal skills
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
  • Excellent oral, written, technical, and business communication skills.
  • Ability to multi-task and work in fast paced environment.
  • Must maintain a professional image, attitude, and demeanor
  • Strong customer service orientation
  • Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments, field personnel, and clients
  • Be ethical, fair, and of high integrity
  • Able to lift devices weighing over 50 lbs

Preferences:

  • Preferred prior NOC, service desk, or helpdesk support experience
  • Preferred 2 year degree, or technical training (technical school or military)
  • CompTIA certifications
  • Help Desk Institute (HDI) certifications
  • Information Technology Infrastructure Library (ITIL) Foundations v3 or v4
  • Experience navigating a knowledgebase
  • Knowledge of various PC hardware and software applications including:
  1. Operating Systems: Windows 10, MacOS
  2. User creations/terminations (tasks/requests)
  3. SaaS support – application support (as needed by customer)
  4. Vivantio or other ticketing systems
  5. Word, Excel, PowerPoint, Office365, Outlook, etc.
  6. Internet Service Provider (ISP), Cable Modem, and Internet Support.
  7. Mobile Device Support – Android or iOS
Create a job alert for this search

Service Desk Technician • Cincinnati, OH, US

Similar jobs

Field Service Technician

AGS, LLCCincinnati, Ohio, United States
Full-time
Quick Apply

Join the Game: Become a Field Service Technician at AGS! .Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to jo...Show more

HM183 Certified Technician

Kenan Advantage GroupFairfield, OH, US
Full-time

KAG is now seeking to hire an HM183 Certified Technician!.Diesel Mechanics are required to safely and accurately perform general property and vehicle maintenance & repair duties in and around the s...Show more

 • Promoted • New!

Hospital Service Technician

Agiliti Health, Inc.Cincinnati, OH, United States
Full-time

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life.We proudly serve within hospitals, healthcare facilit...Show more

 • Promoted

Lead Appliance Repair Technician

Mr. ApplianceIndependence, KY, US
Full-time

Are you the technician others call when they are stuck? Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Woul...Show more

Front Desk Customer Service, Auto Title

Hamilton County Clerk of CourtsCincinnati, OH, United States
Full-time

Description REPORTS TO:Manager, Auto Title & Passport Services EMPLOYMENT STATUS:Full Time FLSA STATUS:Non-exempt CIVIL SERVICE:Unclassified LOCATION:10400 Reading Rd.Suite 105, Cincinnati, OH 4524...Show more

 • Promoted

Service Desk Specialist I

Staffmark GroupCincinnati, Ohio, United States
Full-time

The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software.Respond to calls and service desk tickets, run...Show more

 • Promoted

Service Professional Technician

Aire ServHarrison, OH, US
Full-time

If you’re an experienced HVAC Service Technician and one of your favorite parts is seeing a satisfied customer, we have an immediate opening for an HVAC Technician.This is a customer-facing, reside...Show more

Work from Home – Product Feedback Support - $25-$45 per hour

GLCrittenden, Kentucky
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

 • Promoted

Service Technician III

ITWCincinnati, OH, United States
Full-time

Job Description:** **SUMMARY** Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with compl...Show more

 • Promoted

Service Technician - Messer Rental Division

Messer Construction Co.Cincinnati, OH, US
Full-time

An employee-owned company, Messer now stands as one of the nation's leading healthcare and higher education builders.Messer's footprint has grown to eleven regional offices located across the Midwe...Show more

Window Clerk/Customer Service - No Experience Required

Postal Jobs AssistVerona, Kentucky, United States
Full-time

USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide.This role ensures the smooth distribution of mail while offering professional customer support.USPS provide...Show more

 • Promoted

Patient Care Technician - Entry Level Training Program

DreamboundHamilton, Ohio, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ...Show more

 • Promoted

Front Desk/Host

Dave & Buster's, Inc.Cincinnati, OH, United States
Full-time

Job Description: Dave & Buster's is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs.Plus, your co-workers...Show more

 • Promoted

Service Technician

OGDâ„¢ Overhead Garage DoorCincinnati, OH, United States
Full-time

Garage Door Technician:OGD Overhead Garage Door is a nationwide overhead door and dock company that is changing the way garage door companies do business.With our industry leading training facility...Show more

 • Promoted

Physician Assistant / Internal Medicine / Kentucky / Permanent / Physician Assistant, PA Weekends

Telos Health SystemsWilliamstown, KY, US
Full-time +1

Physician Assistant, PA, opportunity! .We are looking for experienced Physician Assistant, PA, in-house provider that will provide care for the geriatric population in a Skilled Nursing and/or Assi...Show more

 • Promoted

Service Tech

Burger KingFairfield, OH, US
Full-time
Quick Apply

Carrols Corporation is the largest BURGER KING franchise.We are currently looking for an experienced individual to fill the position of Equipment Service Technician for a group of our Burger King R...Show more

Field Technician

SPECTRUMFLORENCE, Kentucky, United States
Full-time

This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show more

 • Promoted • New!

CDL A OTR Driver

AMX TruckingWilliamstown, KY, US
Full-time

Speak with a recruiter (205) 570-9220.AMX Network gives drivers what matters most: consistent freight, strong weekly pay, and equipmentthat's built for comfort and efficiency.Our network keeps you ...Show more