Help Desk Technician

Position Title : Help Desk Technician

Location : Austin, TX (onsite)

Position Status : Contract-to-Hire

Position Description

Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff.

In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break / fix support, onboarding setup, updating website content, supporting conference room A / V, and resolving more complex issues using documented procedures.

This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included : Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs.

Required Skills / Education

• Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat).
• 2 years of experience supporting end users with varying levels of technical proficiency.
• 2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products.
• 2 years of experience troubleshooting information systems and resolving technical issues.
• 1 year of hands-on experience using Active Directory for account and access management.
• 1 year of experience working with cloud technologies such as Microsoft Azure .
• CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.

Preferred Experience

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.