Air Exports - Booking Desk Supervisor

Booking Desk Supervisor

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Booking Desk Supervisor oversees daily operations of the branch air export booking desk, ensuring exceptional customer service, operational quality, and cost efficiency. This position leads a small team responsible for booking accuracy, carrier rate management, and process compliance, while maintaining strong communication with airlines, vendors, and internal stakeholders. This role is heavily involved in Pharma and Healthcare airfreight, but not limited to Freight of All Kinds (FAK). The Supervisor plays a key role in optimizing workflows, resolving service issues, and supporting the overall success of the branch's air export operations.

Essential Functions

• Oversee all air export bookings, including direct AWBs and related communication services.
• Ensure branch expectations are met and exceeded through high-quality customer service and operational performance.
• Optimize transaction and operational processes to minimize costs and improve efficiency.
• Build and maintain strong airline relationships through regular contact with carrier sales and service representatives.
• Negotiate carrier rates and service parameters for local booking desk activities.
• Implement and maintain corporate procedures for booking, customer service, and operations.
• Resolve operational, accounting, and personnel issues in a timely and effective manner.
• Ensure compliance with company work instructions and operational standards.
• Investigate and document carrier service failures.
• Verify that all export files contain required documents in proper sequence and that all DAWBs are accurately rated.
• Obtain and record spot codes for special negotiated carrier rates in CargoWise (C1).
• Track AWBs, provide "Cargo on Board" updates to relevant departments, and research all carrier discrepancies (CCA, weight, or rate).
• Perform other related duties as assigned.

Supervisory Responsibilities

Qualifications

Education and Experience

Environment

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 10%) required in support of the position's responsibilities.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job.

In accordance with Illinois state law, we are committed to providing pay transparency to all job applicants. For this position, the annual pay range is $70,000 - $80,000, depending on qualifications and experience. This range represents the full compensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications.

JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role) etc.

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and / or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Notice to applicants : JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.