Service Delivery Analyst

A company is looking for a Service Delivery Analyst to enhance operational efficiencies through client-facing service delivery and workforce data analysis.

Key Responsibilities

Act as a client-facing contact for service delivery, ensuring a positive client experience

Serve as the subject matter expert for VMS platforms, providing guidance and troubleshooting

Analyze workforce data to generate actionable insights and develop customized reports for clients

Required Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field

Extensive experience in a client-facing role within service delivery or workforce management

Advanced expertise in VMS platforms, including configuration and optimization

Proficiency in data visualization tools such as Tableau or Power BI

Experience with workforce data governance and compliance requirements is preferred