Job Title : Captain Server – Living Room (Age 21+)
Department : F&B
Rate of Pay : $17.00 / hr + Tips
Shift : Full-time Year Round
Variable AM / PM shifts Sunday through Saturday
Weekends and holidays required
FLSA Status : Non-Exempt / Hourly
Summary
The Captain Server oversees daily lounge service, supporting both leadership and front-line staff to ensure each guest experience reflects Sundance's standards of authenticity, craftsmanship, and understated luxury. This role blends hands-on service with calm, thoughtful leadership, maintaining consistency, presentation, and precision throughout every shift.
Essential Functions
- Lead pre-shift briefings to review priorities, menu highlights, and service standards.
- Guide and support servers and bartenders through coaching, feedback, and mentorship.
- Coordinate with the kitchen and bar to ensure pacing, accuracy, and quality.
- Oversee setup and breakdown to maintain cleanliness and readiness.
- Monitor inventory, requisitions, and par levels for all service items.
- Engage guests with genuine hospitality, anticipating needs and ensuring satisfaction.
- Maintain documentation, including shift reports and operational checklists.
- Serve as liaison between management and staff for seamless communication .
Product Quality :
Prepare and present beverages to company standards.Follow recipes precisely and maintain top presentation.Educate guests on products and services.Alcoholic Beverages :
Understand and comply with Utah alcohol laws.Serve responsibly and complete all required documentation.Communicate beverage options clearly and knowledgeably.Other Duties :
Maintain clean, safe, and organized work areas.Stock supplies and ensure equipment remains in good repair.Supervisory Responsibilities :
Assist with hiring, training, and performance management.Address employee issues and recognize strong performance.Complete and submit HR paperwork promptly.Qualifications
High School Diploma or equivalent; hospitality coursework preferred.2+ years in luxury or boutique hotel dining required.1+ year in a supervisory or captain role preferred.Strong communication and leadership skills.Must meet Utah alcohol certification requirements.Professional composure under pressure; detail-oriented hospitality focus.Benefits
Employee discounts on dining and resort amenitiesComplimentary Season PassJob Posted by ApplicantPro