Application / Sys Sales Eng I

Application Engineer

As an Application Engineer here at US Digital Designs by Honeywell, you will play a crucial role in supporting our US Digital Designs customers. USDD is unleashing the power of digital to transform the emergency response landscape with our IP-based station alerting system. You will join a team committed to offering our customers the highest level of support. This position supports our customers after implementation of US Digital Designs offerings to provide and support Mission-Critical Systems that (literally) help Save Lives and Property so respect and service to these customers and the community they serve is paramount.

You will report directly to our Customer Operations Leader, and you'll work out of our Duluth, GA location.

In this role, you will impact the success of our US Digital Designs team by working to exceed our customer's experience. We offer a Hybrid Work Schedule.

Note : For at least the first 90 days, New Hires must be prepared to work 100% onsite M-F.

Responsibilities

Provide expert technical support (configuration, troubleshooting, etc.) to customers, resolving complex technical issues including both e-mails and support calls. This is accomplished through :

Collaboration and Communication

• Provide in-depth technical support to customers via phone, email, and on-site visits, assisting with product installation, configuration, and troubleshooting.
• Collaborate with cross-functional teams to develop and implement technical support remedies.
• Participate in technical reviews and provide feedback to offering and engineering teams.
• Work closely with cross-functional teams, including production, hardware engineers and project managers, to ensure project goals are met.
• Participate in team meetings to discuss project progress, challenges, and solutions.

Maintenance and Support

Software Development

Innovation and Improvement

Qualifications

YOU MUST HAVE

WE VALUE

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.

Job Info

Job Identification 134583

Job Category Sales Excellence and Support

Posting Date 01 / 26 / 2026, 08 : 03 PM

Job Schedule Full time

Locations 3079 Premiere Pkwy Ste 100, Duluth, GA, 30097, US 715 Peachtree Street, N.E., Atlanta, GA, 30308, US (Hybrid)

Hire Eligibility Internal and External

Relocation Package None

US Person Must be a US Citizen due to contractual requirements