Customer Representative

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Administrative professionals are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services!

We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Customer Representatives to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move youve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer :

• Competitive pay ranging from $22-$25 per hour based on experience
• Health insurance
• 401(k)
• Paid Holidays
• Vacation
• Performance bonuses
• Advancement and growth opportunities
• Regular pay reviews
• On-boarding bonus of $250 at your 90-day anniversary
• Plus more!

Job Responsibilities

As a Customer Representative, you will be responsible for inbound and outbound customer sales / education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include :

• Respond to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software
• Returning customers calls as needed and following up with past customers
• Performing paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with strong administrative and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a positive, solution-focused, can-do attitude and be quick on your feet.

Specific qualifications for the role include :

• Exceptional communication skills
• Demonstrated service orientation
• Proficient with technology including the MS Office suite
• Strong attention to detail
• Great multitasking and prioritization skills
• High school diploma or GED. College degree preferred
• 3-5 years of administrative assistant / scheduling experience preferred
• Customer-facing experience, a plus

Build fun and rewarding career with an industry leader!

Apply now!