Service Advisor / Automotive service writer/Asst. ManagerMidas VIRGINIA BEACH • Virginia Beach, VA, US

Service Advisor / Automotive service writer / Asst. Manager

Midas VIRGINIA BEACH • Virginia Beach, VA, US

30+ days ago

Job type

Full-time

Job description

Job Description

Benefits :

401(k) matching
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Bonus based on performance
Competitive salary
Training & development
Vision insurance

Service Advisor Job Summary

We are looking for a competent, friendly service advisor / Asst Manager that has 3+ YEARS OF EXPERIENCE to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills. We offer the best compensation with no catches. What you sale is what you are paid on period!

Responsibilities :

Greet customers upon arrival to shop

Ascertain reason for customer visit through verbal interview and visual assessment of vehicle

Connect customers with appropriate automotive mechanic or technician

Consult with mechanics regarding appropriate service options

Develop as many solution methods as possible, attempting to keep costs low

Explain all service options to customers including time and cost estimates

Provide in-depth information on original equipment manufacturer (OEM) part options

Advise customers on warranty protections and other potential cost-saving service options

Track maintenance or repair status, fill out reports on labor and cost of all services

Perform post-service inspection with customers and answer any questions they may have

Ring up customers at the front desk and facilitate financial transactions

Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up

Manage shop workflow and schedule for mechanics and technicians

Qualifications :

High school diploma or equivalent required

Bachelor's degree preferred but not required

3+ years in the automotive industry preferred

REQUIRED

Excellent interpersonal communication skills

Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology

Compassionate and patient demeanor

Problem-solving and critical thinking skills

Extensive knowledge base of the automotive industry, parts, and repairs.

Our company is proud to offer,

We offer an hourly wage compensation Plus commission

Paid time off and personal days.

Sick Days

No Sunday work.

Family type work environment

5 Day work week

40-45 hour work week

Health insurance

Dental insurance

Paid Holidays

401k Benefits

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Automotive Service Advisor • Virginia Beach, VA, US

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