Program Assistant

USAging Overview

USAging is the national association representing and supporting the network of Area Agencies on Aging and advocating for the Title VI Native American Aging Programs. Our members help older adults and people with disabilities throughout the United States live with optimal health, well-being, independence and dignity in their homes and communities.

Our members are the local leaders that develop, coordinate and deliver a wide range of home and community-based services, including information and referral / assistance, case management, home-delivered and congregate meals, in-home services, caregiver supports, transportation, evidence-based health and wellness programs, long-term care ombudsman programs and more.

USAging is dedicated to supporting the success of our members through advancing public policy, sparking innovation, strengthening the capacity of our members, raising their visibility and working to drive excellence in the fields of aging and home and community-based services.

Position Overview

USAging administers a national call center : The Eldercare Locator, which connects older adults, people with disabilities and their caregivers with information on services, programs and resources in their community.

Funded by the Administration for Community Living and administered by USAging, the Eldercare Locator helps connect people to resources nationwide. The services are operated through a call center, staffed by trained information specialists, and supported by a team of experienced human services professionals.

USAging has partnered with the National Council on Aging (NCOA) on a federal grant also funded by the Administration for Community Living, which expands the National Center for Benefits Outreach and Enrollment (NCBOE) to continue to bolster the economic security and health of low-income older adults and people with disabilities by enhancing their access to vital federal and state benefits.

The Information and Referral (I&R) / Benefits Assistance Specialist combines both the frontline duties of the I&R Specialist and assisting callers with benefits assistance activities. The I&R / Resource / Benefits Assistance Specialist is responsible for assisting callers with completing online tools to assess eligibility for various benefits; and connecting older adults, people with disabilities and their families and caregivers to appropriate community-based services and supports.

JOB TITLE : Information and Referral / Benefits Assistance Specialist

REPORTS TO : Program Manager, Benefits Assistance

ESSENTIAL JOB FUNCTIONS

Benefits Assistance

• Assist callers with identifying benefits for which they are eligible by helping them complete online tools.
• Exhibit patience and empathy while assisting callers with benefits assessments.
• Manage both benefits assessment needs and other needs expressed during calls, referring people to a wide range of services and supports as needed.
• Utilize warm handoff process to agencies that assist with the benefits enrollment process.

Information and Referral

Essential

Preferred

WORK HOURS AND LOCATION

This is a full-time non-exempt (hourly), Washington, DC-based position with USAging. The selected candidate will be required to work onsite at our DC office two days per week, specifically on Tuesdays and Wednesdays. The call center operates Monday through Friday from 8 : 00 am to 9 : 00 pm ET.

SALARY AND BENEFITS

USAging is an Equal Opportunity Employer. We offer a competitive salary and an excellent benefits package, including fully paid individual health, dental and vision coverage; retirement savings plan with a 10 percent employer contribution and generous vacation and sick leave. This is a grant-funded position contingent upon continuation of funding.

ADA DISCLAIMER

The successful candidate should be able to perform the essential function of the position satisfactorily and, if requested, USAging will make reasonable accommodations to enable employees with disabilities to perform the essential duties of their job absent undue hardship.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Application Procedure

Application must include a cover letter, resume and salary requirements. Interested applicants can apply for this position here. The position will remain open until filled . We cannot respond to all applications and unsolicited phone calls or emails will not be returned.

Compensation details : 42700-45700 Yearly Salary

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