Front Desk Agent

Job Description

Job Description

What Were Looking For :

Fredericksburg Enterprises, Inc. is seeking a hardworking individual to greet and register guests,

provide prompt and courteous service, and close out guest accounts upon completion of stay to

meet the companys high standards of quality.

Responsibilities :

• Greet customers immediately with a friendly and sincere welcome. Use a positive and

clear speaking voice, listen to understand requests, respond with appropriate action and

provide accurate information such as outlet hours and local attractions.

computer system, confirming pertinent information including number of guests and room

rate. Promote hotel's marketing programs. Make appropriate selection of rooms based on

guest needs. Code electronic keys. Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment

center keys as appropriate. Requires continual standing and movement throughout the

front office area.

into the computer. Retrieve messages and communicate the content to the guest. Retrieve

mail, small packages and facsimiles for customers as requested.

dissatisfaction, negotiate compromise, which may include authorizing revenue

allowances.

resolve complications such as location changes or credit issues.

Qualifications :

require high levels of patience, tact and diplomacy to defuse anger, collect accurate

information and resolve conflicts.

job functions.

Industry : Hospitality

Employment Type :

Full Time and Part Time