Receptionist

Job Description

Job Description

Description :

The Receptionist serves as the first point of contact for residents, families, visitors, and staff, providing exceptional customer service and administrative support. This position requires the ability to perform various physical tasks in a dynamic healthcare environment.

Schedule : M-F Full-time Day shift (8am-4 : 30pm)

Primary Responsibilities and Duties :

• Greet and assist visitors, residents, and families in a professional and courteous manner, providing information and assistance as needed.
• Perform general clerical duties, including answering phones, responding to inquiries, taking messages, and directing calls to appropriate staff members.
• Maintain a tidy and organized reception area, ensuring cleanliness and accessibility for residents and visitors.
• Assist with residents admissions, discharges, and transfers by completing necessary paperwork and coordinating with clinical staff.
• Schedule appointments, meetings, and transportation arrangements for residents as needed.
• Update and maintain resident records, including contact information, medical history, and insurance details, with accuracy and confidentiality.
• Serve as a liaison between residents, families, staff, and external stakeholders relaying messages and facilitating communication as needed.
• Collaborate with nursing, therapy, dietary, and housekeeping departments to coordinate resident care and services.
• Process incoming and outgoing mail, including sorting, distributing, and forwarding correspondence to appropriate recipients.
• Order and maintain office supplies and equipment, ensuring adequate inventory levels and coordinating repairs or maintenance as needed.
• Operate and communicate effectively on the facility paging and telephone system which includes screening and directing all incoming calls appropriately.
• Monitor the entry and exit of individuals, ensuring compliance with facility policies and procedures.
• Maintain awareness of facility security protocols and emergency procedures, responding calmly and efficiently to any security or safety concerns.
• Assist with the distribution of visitor badges, keys, and access codes, enforcing security measures to safeguard residents and staff.
• Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public.
• Perform all other duties as requested by management.

Requirements : Job Qualifications :

Physical Requirements :