Case Manager- Scattered Sites

About Covenant House New York

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

The Rapid Re-housing Program provides services for up to 50 young adults (10 Families) aged 18-24 years residing in scattered site permanent supportive housing located throughout the Bronx, Brooklyn and Harlem. The Rapid Rehousing Case Manager has a caseload of up to 12 clients. Reporting to the Program Coordinator of Rapid Rehousing and Director of Supportive Housing Programs, the Case Manager is an energetic, creative, and diligent member of a team that includes additional case managers, a Housing Team, Mental Health Team and other supportive staff and services located in the Bronx and Manhattan. These services include housing, mental health, education and employment, and health and wellness.

The Rapid Re-Housing Program is a supportive housing program that is primarily funded by the US Department of Housing and Urban Development (HUD). Young adults live independently in private apartments that are subsidized for up to two years while working with a case manager to ensure that they are receiving services needed within their community. As the youth sign their own leases, they may remain in the apartment after the conclusion of services, which provides a stable exit plan from the program.

The Case Manager will provide comprehensive case management services either in their office, in the youths' apartments, or elsewhere in the community, to the youth who are on their caseload including : creation of an individual service plan; coordination and referrals of services, individual counseling, advocacy; monitoring of youths' efforts and challenges in completing goals; and celebrating youths' goal achievements. The case manager will work closely with the youth and Real Estate Coordinator to ensure youth are paying their portion of their rent on time and addressing arrears if needed.

The Case Manager will contribute to a program culture that is person-centered, holistic, focused on positive youth development, and committed to continuous improvement. The Case Manager is expected to participate in agency wide training on youth development, the Housing First model, trauma-focused principles and de-escalation strategies for the benefit of providing appropriate services to youth residing in their independent apartments. Case Managers will also be expected to attend staff meetings including case review meetings to assess youths' progress, as well as quarterly evening team meetings with all youth in the program. Additionally, this program will utilize evidence-based and other proven models; the Case Manager will participate in all training and implementation activities as needed.

This position requires independent judgment and proactivity as the Case Manager will be working substantially in the field, making home visits regularly and otherwise assisting the youth to make community connections for long-term success. The Case Manager must also be comfortable in building and maintaining rapport with landlords and property managers. Flexibility, a willingness to be available by email or phone in off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position.

What you'll do

(Responsibilities to include but not limited to the following)

Case Management

Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis.

Collaborates with youth to assess strengths and challenges and develops an individual service plan that reflects the youth's progress and stated goals.

Meets with youth monthly to determine progress with goals in their home, the community or the office.

Advocates on behalf of youth with external stakeholders (internally and externally).

Collaborates with and makes needed referrals to CHNY staff and / or community providers.

Ensures HUD mandates are followed in all cases and up-to-date in CHNY's

electronic case management system, Efforts to Outcomes (ETO).

Creates and maintains confidential records, charts and logs for youth documenting all relevant information from individual and group interventions as well as with collateral services via ETO.

Ensures that youths' files are compliant with all regulatory and other requirements.

De-escalates crises; attends to emergencies following agency protocol.

Collaborate with the Housing Coordinator to communicate with landlords and ensure work orders are complete.

Team Participation

Works as a collaborative team member ensuring all youth have access to high quality services and are living in a safe setting.

Participates in and facilitates regular case conferences. Ensures team members are fully apprised of information regarding youth as needed.

Participates in staff team meetings and trainings, individual supervision meetings, and meetings with youth.

Assists with audit preparation and dry and live audits of the program.

Professional Development and Embracing CHNY's Mission

Participates in all required trainings, either in-person or via CHNY's online Learning Management System (Relias).

Actively participates in the training and implementation of evidence-based and other proven models.

Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.

Promotes a healthy, inclusive and equitable organizational culture and a thriving, engaged staff.

Promotes child protection within the program and is diligent about the safety of clients and fellow staff members.

Always upholds CHNY's mission, vision and principles, standards of conduct, policies and procedures.

Performs other duties as assigned and needed.

Qualifications

Education & Experience

Bachelor's degree in Social Work, Psychology or a related field preferred and successful experience in a related field (at least one year) or a High School Diploma along with four (4)years of experience in case management, social services, youth development or related fields.

Knowledge / Skills

Demonstrated knowledge of and experience working directly with young people through approaches that emphasize resiliency, strength based youth development, and trauma informed care required.

Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.

Excellent verbal, written and problem-solving abilities and an upbeat demeanor required.

A strong focus on child protection and ensuring the safety of clients required.

Experience working with diverse groups required.

Overall flexibility in work schedule required, including weekends, evenings and holidays if needed.

Experience utilizing evidence-based and other social service models preferred.

The ability to travel throughout New York City, regardless of weather, required.

The pay range for this role is :

22.28 - 22.28 USD per hour(41st ST - SHELTER)

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