BMS Field Service Supervisor

Job Description

Job Description

SUMMARY

The BMS Field Service Supervisor oversees the field service technicians who perform on-site routine services including installation, preventive maintenance, unscheduled maintenance, technical support and troubleshooting. Oversees the scheduling and training of Burn-Rite’s field service technicians. The Field Service Supervisor reports to the Service Manager to ensure that all job duties of the Service Technician and all policies and procedures are being adhered to at all times.

Duties and Responsibilities :

The BMS Field Service Supervisor assumes responsibility for overseeing the daily workflow of the Field Technicians as it relates to the installation, troubleshooting, testing, and maintenance of equipment while maintaining effective communications with fellow team members and clients. The duties and responsibilities of the BMS Field Service Supervisor include, but are not limited to the following :

• Acts as a role model for the group by providing leadership to others through example.
• Responsible for training, teaching, coaching, and mentoring the team to success with the help of management.
• Supervises the work of others, including planning, assigning, scheduling, and reviewing work.
• Ensures that workload and schedules are communicated to the team and followed up on.
• Provide management with daily updates on the status of current service events.
• Regularly track and know the location of technicians during the day.
• Assists management with in-field audits to review work performed by technicians.
• Support management with regard to suggestions for improvements in employee performance or company processes.
• Provide suggestions and insight to management for 30-day, 90-day, 180 day and Annual Employee Performance Evaluations.
• Communicate with customers to plan and resolve service events.
• Provides technical support to necessary people (customers, manufacturers, distributors, etc.) for product installs, troubleshooting and training.
• Presents self in clean, neat, professional manner and wears company uniform (if provided) in its entirety.
• Direct, coordinates, and performs the job activities in a manner consistent with the company’s goals and objectives, while adhering to all customer field location policies and safety requirements
• Travels onsite to complete service work, installations, and monthly preventative maintenance requirements.
• Inspects, investigates, and troubleshoots equipment for quality control and improvements.
• Prepares, completes and presents Job Safety Analysis prior to commencing work
• Secures appropriate parts and supplies through designated procurement system
• Ensures correct inventory is maintained on service vehicle to facilitate field service repairs and complete Work Orders
• Ensures all appropriate records are maintained and submitted through the appropriate channels timely. Examples include inventory audits, vehicle inspections, check-out sheets, work orders, timesheets, etc.
• Complies with all Safety policies, practices, and procedures and reports all unsafe activities to Safety Manager
• Maintains cleanliness of the work area and associated equipment.
• Seeks growth in expanding knowledge and skills through training and education.
• Communicates questions and concerns to management.
• Engages in the company’s vision and seeks to implement processes and establish goals with the company’s vision in mind
• Willingness to travel
• Available for 24 hour on-call duty
• Performs other duties as assigned

REQUIRED KNOWLEDGE AND SKILLS

CORE COMPETENCIES

REQUIRED KNOWLEDGE AND SKILLS

PHYSICAL REQUIREMENTS

MINIMUM REQUIREMENTS