Telephone Operator

Top cancer hospital in Manhattan, NYC is seeking a Temp Telephone Operator. Position starts early November 2025 through December 31st . Shifts is Monday, Tuesday, Friday, Saturday and Sunday; and every holiday. This position will start out on onsite and after the candidate has become well-acclimated / demonstrates independence in the position, the position will then be moved to hybrid.

Responsibilities :

• Operates Attendant, Page, and Answering Service consoles.
• Performs job-related clerical duties.
• Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
• Initiate page calls on the computer system, radio long range, and aural page systems.
• Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
• Provide page support in a timely and accurate manner.
• Operate radio page system according to FCC regulations.
• Program Zetron paging system changes as necessary.
• Assist in maintaining record of local calls and air call paging.
• Provide quality customer service for page system users.
• Assist with Zetron testing, pager configuration / troubleshooting, and database updating, as needed.
• Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
• Respond to all emergency calls such as : Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
• Follow procedures as documented in departmental procedures and follow up on all calls.
• Document all emergencies for reporting to the Emergency Preparedness Committee.
• Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
• Follow all required documentation and notification instructions.
• Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
• This information will also be transferred to the website to be used by all employees.
• Provide transcription service for on call schedules in a timely and accurate manner.
• Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.
• Provide transcription service for doctor's answering service information in a timely and quality fashion.
• Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
• Change batteries on page units as necessary.
• Transmit Telex messages and distribute incoming messages to appropriate departments.
• Respond to TTY unit (hearing impaired) when necessary.
• Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.
• Receive, record, and forward all trouble calls for off-hours trouble reporting.
• Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.
Pay :
• $20 / hour

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile :

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

www.bhsg.com

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)