Security Officer-DaysHouston Methodist • Sugar Land, TX, US
Security Officer-Days
Houston Methodist • Sugar Land, TX, US
30+ days ago
Job type
- Full-time
Job descriptionMaintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff, and assets. Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes, and procedures. Actively responds to requests for personal security coverage, assistance with directions, information, and guidance. Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area. Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations. Accurately communicates and / or generates and completes reports by recording occurrences, information, observations, surveillance activities, and conducting witness interviews. Responds immediately to all emergency codes and takes appropriate action. Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA. Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. Utilizes and maintains HM and department equipment according to manufacturer specifications. Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Implements actions that promote workplace safety culture and proactively prevents workplace violence. Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Criminal justice, security, or related experience preferred Security Officer state license : Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure AND DL - Driver License - State Licensure Must obtain a Texas DL within 90 days AND IAHSS - Certified Security Officer-Basic / Advanced / Supervisor (IAHSS) within 90 days AND NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days BLS - Basic Life Support or Instructor (AHA) Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles Must have the ability to multi-task and function calmly in stressful situations Must possess strong customer service skills Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail Knowledgeable of all Public Safety Policies and Procedures Understand HIPAA and Patient confidentiality compliance Demonstrates emergency preparedness knowledge Uniform Yes Scrubs No Business professional No Other (department approved) No Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call No Travel specifications may vary by department May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No
Security Officer
At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff, and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control, and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff, and visitor safety.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values :
- Integrity : We are honest and ethical in all we say and do.
- Compassion : We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- Accountability : We hold ourselves accountable for all our actions.
- Respect : We treat every individual as a person of worth, dignity, and value.
- Excellence : We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients / customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
- Involves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY / SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH / INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
WORK EXPERIENCE
License / Certification
LICENSES AND CERTIFICATIONS - REQUIRED
LICENSES AND CERTIFICATIONS - PREFERRED
KSA / Supplemental Data
KNOWLEDGE, SKILLS, AND ABILITIES
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
ON-CALL
TRAVEL
Company Profile
Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (
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Security • Sugar Land, TX, US
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