IAM Helpdesk Analyst X2 Openings

Top 3 Skills Preferred :

2-3+ Years Experience :

• In either an Identity & Access Mgmt. Role or combination of Helpdesk with IAM responsibilities
• ServiceNow ITSM / Ticketing + Triaging IAM Support Tickets related to user & network access (managing groups, permissions, provisioning, de-provisioning)
• Experience with Active Directory - adding / removing users, troubleshooting access issues

Bonus :   if they have Sailpoint or OKTA IDM experience and or Duo MF

Job Description

" Manage life cycle of user accounts according to standard operating procedures and service level commitments while respecting and

maintaining confidentiality of sensitive information

" Assist in identifying, troubleshooting and resolving moderately complex problems related to user access issues

" Provide Customer support related to identity management activities including creation of customer-facing documentation and workflow

requirements.

" Manage and maintain ticket queues by processing access-related requests and facilitating communication to customer as needed

" Facilitate the certification and audit of user access rights, maintain documentation for future audits, and assist in gathering information related

to security or privacy audits and investigations

" Develop and maintain test scripts related to projects and initiatives for continuous automation of user access

" Draft and updates internal work notes and customer facing tip sheets

Skills Preferred :

IAM, access management, privacy audit, ServiceNow, user access, network access, AD, active directory administration, triage, service desk, Active directory, Identity management, Provisioning, Information security, requirements gathering, okta, SailPoint, customer service

Hybrid Role :

First two weeks 100% onsite, then hybrid schedule

Additional Skills & Qualifications

Bonus :

Security Certifications

Security Degree

Security Bootcamp

Pay and Benefits

The pay range for this position is $22.00 - $28.00 / hr.

Pay will be negotiable based on experience.

Workplace Type

This is a fully onsite position in Lansing, MI.

opportunity and if you feel you're capable of completing any of these job

duties

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Pay and Benefits

The pay range for this position is $22.00 - $32.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Lansing,MI.

Application Deadline

This position is anticipated to close on Oct 25, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.