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Associate Customer Success Manager

Associate Customer Success Manager

BitriseGranby, CT, US
1 day ago
Job type
  • Full-time
Job description

Associate Customer Success Manager

The Associate Customer Success Manager (ACSM) is responsible for the retention, and in some cases expansion, of our SMB and Mid-Market customers. In addition to this, the ACSM is responsible for ensuring that customers are adopting Bitrise features that align with the customer's goals and objectives. It is also part of the ACSM role to collaborate with other teams to ensure the success of our customers.

Responsibilities :

  • Be the trusted partner and advocate for SMB and Mid-Market customers
  • Understand the technical and business challenges of our customers to ensure they are adopting and deriving maximum value from our products
  • Serve as the primary contact for your customers including overseeing successful onboarding and training of platform end users.
  • Maintain a cadence of proactive outreach and communication with customers
  • Work cross functionally with the Bitrise team to resolve customer issues that may arise
  • Help to identify any at-risk customers and create mitigation plans to ensure their success
  • Proactively work with customers to identify new usage opportunities
  • Collaborate closely with team members to support renewals and expansion opportunities
  • Be a representative of the voice of the customer to provide feedback to inform our product roadmap, sales and marketing processes and service improvements

Main requirements :

  • 1+ years relevant experience in a Customer Success or Account Management role at a technology company
  • Experience working with cross-functional teams
  • A high level of accuracy and attention to detail
  • Excellent communication and interpersonal skills
  • A proven track record of building and nurturing customer relationships
  • A driven, enthusiastic and "can do" attitude
  • Basic technical skills to confidently discuss customer needs and business goals - and a desire for continued learning!
  • Fluent written and spoken English
  • This role will focus primarily on customers in Asia and thus the ability to flex schedules and any related language skills are a strong plus
  • Excellent problem-solving and communication skills
  • A willingness to travel onsite with clients as needed
  • Experience with mobile app development or its processes

    • About Bitrise :

    Bitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.

    As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially : Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.

    Some of the teams who already trust us are Tripadvisor, Shopify, Get Your Guide, or GoDaddy. Pick up any mobile device, and chances are you'll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.

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    Customer Associate • Granby, CT, US