General Manager - Chicago T1 B&B-HMS Host

Role Overview

Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Members and Guests. Our win-together atmosphere rewards teamwork, and a willingness to go above and beyond is always recognized and celebrated.

For decades, Chili's has been known for our culture of fun. Simply put - we take our jobs seriously but not ourselves. Our Managers are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen.

Responsibilities

Lead and direct the work of the Management team including scheduling, assigning responsibilities and setting expectations

Manage performance of the Management team, including performance evaluations, coaching and accountability

Plan and implement weekly, monthly and yearly financial budgets

Oversee all operations to ensure a great Guest experience

Role model and hold Team Members accountable to operational and quality standards

Foster open communication between Team Members and Management team

Influence Team Member behaviors by championing change and restaurant initiatives

Drive business results by utilizing Chili's systems to effectively control costs

Follow operational systems, such as our Manager Timeline and performing quality Line Checks

Hire, train, retain, and develop Team Members to take on larger roles

Drive Guest engagement within the four walls of the restaurant while developing relationships within the community

Understand and practice safe food handling procedures

Communicate and embody Chili's culture and Cultural Beliefs : Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant

About Us

Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.

About You

Dependable team player

Prefers to work in a fast-paced environment

Great multitasking skills

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