Senior Digital Channel Manager Broadband

Senior Digital Channel Manager Broadband

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Location : Hybrid (3 days in office)

We're looking for a bold, data-driven digital leader to accelerate T-Mobile's broadband growth story across all digital ecosystems. As the Senior Digital Channel Manager Broadband, you'll own the strategy, execution, and performance of the digital acquisition channels - spanning both assisted and unassisted flows. You'll be the connective tissue between Product, Marketing, BI, Tech, and Sales to drive frictionless digital sales, optimize customer journeys, and ensure our broadband offerings show up powerfully wherever customers engage across our digital flows.

What You'll Do

• Own the digital commercial channel strategy : Lead the roadmap for broadband sales across all digital channels - T-Mobile.com, MetrobyT-Mobile.com, myTMO, app, and third-party digital partners.
• Drive growth : Optimize digital funnel performance from awareness to conversion, balancing volume, cost, and customer experience.
• Integrate assisted + unassisted flows : Partner with inbound and outbound sales channels to deliver seamless hand-offs and omnichannel continuity.
• Lead digital capability development : Work cross-functionally with Product, Tech, and BI to improve targeting, personalization, measurement, and offer presentation.
• Deliver channel performance : Track and report on acquisition KPIs, conversion rates, and QGP delivery - highlighting risks and opportunities weekly to leadership and partners.
• Commercialize broadband campaigns : Ensure marketing, pricing, and promotional efforts are activated flawlessly across digital experiences.
• Champion customer experience : Surface insights and advocate for simplification, speed, and self-service improvements.
• Collaborate cross-functionally : Partner with Enablement, Marketing, Product, and Ops to align on goals and deliver measurable outcomes.

What You'll Bring

Why T-Mobile?

You'll join the Un-carrier at a defining moment in broadband. We move fast, think big, and empower people to make an impact backed by the network and culture that redefine what's possible.

At least 18 years of age Legally authorized to work in the United States

Base Pay Range : $109,300 - $197,200 Corporate Bonus Target : 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance.

To find the pay range for this role based on hiring location, visit https : / / paylookup.t-mobile.com / paylookup?reqID=REQ337817¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladderit's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growthand we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.