Office Administrator

Overview

We are seeking a detail-oriented, organized, and proactive Office Administrator to join our growing custom apparel business. The ideal candidate will thrive in a fast-paced, creative production environment and play a key role in coordinating daily operations—from managing customer orders to supporting our production and sales teams.

Key Responsibilities

• Order Management :
• Enter and process sales orders accurately in our accounting software (e.g., Sage or similar).
• Review purchase orders, confirm details with customers, and coordinate order timelines with production.
• Track order status, follow up on approvals, and ensure timely completion and delivery.
• Administrative & Office Support :
• Handle phones, emails, and general correspondence with professionalism and attention to detail.
• Maintain organized digital and physical records of orders, invoices, and vendor documents.
• Assist with invoicing, payment tracking, and light bookkeeping support.
• Production Coordination :
• Communicate order details and deadlines to the production team (screen printing, embroidery, and fulfillment).
• Prepare production schedules and update them as orders evolve.
• Ensure all artwork and product information is accurate and available for each job.
• Customer Service :
• Act as a liaison between customers and internal teams, providing timely updates and resolving issues.
• Support walk-in customers and assist with product or order inquiries.
• Artwork & Marketing Support (Preferred) :
• Assist with light artwork preparation (logos, proofs, layouts) using basic design software.
• Help manage digital content for online stores or customer portals when needed.

Qualifications

Compensation & Benefits