Clinical Leader Practices - Urgent Care

Job Title: Clinical Leader Practices - St Mary's Urgent Care

Location: St Mary's Walk In Care Clinic (May have to travel to other Urgent Care sites as needed)

Hours Per Week: 40

Schedule: Sunday-Saturday, shifts vary; days and evenings, 8 and 12 hour shifts 8:30a-9p

OUR Department:

Rochester Regional Health Urgent/Immediate Care centers are committed to providing the highest quality heath care for residents and visitors in the Rochester community. You will be working along expert providers that can treat a wide variety of non-life-threatening, urgent medical needs with no prior appointments needed for in-person visits. Services provided include illness & injury, on-the-job injuries, physical exams, rapid lab tests and COVID screenings, vaccinations, virtual care, women’s care and x-rays.

SUMMARY:

The Clinical Leader is a Nursing Leader who serves as a resource for problem solving, provides clinical expertise, facilitates staff mentoring and coaching, and facilitates patient flow.

RESPONSIBILITIES:

• Works closely with the Practice Triad leadership team; lead physician, practice manager and clinical leader, to run the day-to-day functions of the practice, resolving issues and concerns.

• Demonstrates open communication style, consistent with the STAR behaviors and the mission / vision of the organization.

• Functions as the clinical resource for LPN, MOA and Clerical staff.

• Demonstrates the philosophy of rounding with purpose on patients, staff, and physicians in the practice using key words at key times to identify issues. Ensures that staff is rounding on patients, consistently using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you).

• Resolves any issue or concerns at the time of the rounding. Follows up any concerns with lead physician and nurse manager.

• Identifies and has knowledge of all high risk patients and ensures plan of care is current.

• Recognizes staff for a job well done or for role modeling.

• Coaches staff privately when performance is below standard. Initiates counseling and/or assists with disciplinary action process.

• Maintains an awareness of individual practice issues and resolves them professionally, consistent with implementing HR policies and is able to hold staff accountable for their actions.

• Participates in the selection of new staff, working with the team, ensuring peer interview process is followed.

• Is fiscally responsible, participates with the leadership team in the practice budget development and management.

• Responsible for the success of the practice pillar goals, working closely with the triad leadership to achieve patient satisfaction, employee satisfaction, financial, growth, and quality goals that are aligned with the organizational goals.

• Ensures the educational requirements of the staff are obtained and maintained annually. Assures that any new change in practice is accompanied with staff competency.

• Mentors all new clinical staff and acts as an ongoing mentor to the practice staff.

• Completes the annual performance appraisal process on all direct reports, using feedback from the lead provider and other pertinent team members.

• Makes assignments based on needs of patients and competency of staff. Ensures all staff is working appropriately within their scope. Ensures appropriate number of staff is available in the practice at all times; assigns and monitors lunch, break, and committee meeting coverage. Communicates any staffing overages or needs to Nurse Manager.

• Evaluates staffing on a daily basis. Makes difficult staffing decisions with fair and consistent policies.

• Maintains all regulatory compliance in the practice, prepares the staff for a constant state of readiness.

• Demonstrates a good understanding of the national patient safety goals and ensures that the team is well versed and practicing within those goals.

• Perform other duties as assigned.

REQUIRED QUAILFICATIONS

• Diploma or Associate’s Degree in Nursing required; Bachelor’s Degree in Nursing preferred.

• Registered Nurse license in New York State.

• Minimum of 2 years RN experience preferred

• Basic Life Support (BLS) certification

EDUCATION:

AS: Nursing (Required)

LICENSES / CERTIFICATIONS:

BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$70,000.00 - $89,045.00

CITY:

Rochester

POSTAL CODE:

14611

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.