Executive Director, Production Services
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
CVS Health is recruiting for an Executive Director, Production Services. As a key member of the Digital, Data, Analytics and Technology ("DDAT") team, this role will join a dynamic organization committed to the acceleration of business growth, enhancement of the customer experiences, and enablement of operational efficiencies by powering CVS Health to be a 'digital first, technology forward and data driven' company. The VP, Client and Member Experience and Operations reports directly to the SVP, Chief Digital and Technology Officer in support of DDAT Pharmacy Services and is a critical member of the executive leadership team of the company. With a commitment to a 'Startup within a large company' culture, DDAT is at the center of CVS Health transformation.
The Executive Director, Production Services is responsible for the overall effectiveness of the production or run the business operations. They have accountability to collaborate across a complex organization to ensure service levels and performance guarantees are met. They own the root cause analysis of problems and incidents, and the continuous process improvement activities to ensure suspect processes are improved and problems aren't repeated. As such, they are creating and synthesizing production metrics into a dashboard format for broad consumption. They will manage the relationship and inter-dependence with the infrastructure team, ensuring transparency. Finally, they have operational oversight of change management, security, compliance, cloud platform planning and execution, federal and state audit compliance, SOC / SOX compliance, disaster recovery, and capacity planning.
A successful candidate in this role will work in a cross functional team in a large matrix organization. This candidate will need to quickly build relationships with key stakeholders to identify. This candidate will need to build strong relationships across the Caremark organization to understand needs and deliver results.
You Will Make An Impact By :
Required Qualifications
Preferred Qualifications
Degree in computer science, information technology or engineering preferred
Education Bachelor's Degree
Pay Range
The typical pay range for this role is :
$131,500.00 - $303,195.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We anticipate the application window for this opening will close on : 07 / 21 / 2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Executive Director • Woonsocket, RI, US