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Service Coordinator

Service Coordinator

Authority Dock and DoorAurora, OR, US
13 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Title : Service & Accounts Coordinator

Department : Office / Administration

Reports to : Field Service & Administration Manager

Hours : 7am-4pm PST

Salary rate :  $24 - $28 per hour

Join a Team Where You’re More Than Just a Number!

Are you an organized multitasker with a passion for customer service and problem-solving? Do you thrive in a fast-paced environment where no two days are alike? If so, this might be the perfect opportunity for you!

At Authority Dock & Door (ADD) , we’re a close-knit team that takes pride in keeping industries moving across the Pacific Northwest. As a Service & Accounts Coordinator , you’ll play a vital role in connecting our customers, field service technicians, and vendors—ensuring every project runs seamlessly from start to finish.

This is more than just a job—it’s an opportunity to learn about the door and dock industry , build lasting relationships with customers, vendors, and teammates, and grow your skills in service coordination, operations, and customer account management.

What You’ll Do

  • Be the heartbeat of our service team : Schedule and dispatch field technicians, monitor job progress, and keep everything running smoothly.
  • Deliver outstanding customer service : Be the main point of contact for customers—sharing updates, quotes, and solutions with care and professionalism.
  • Keep things on track behind the scenes : Manage reports, records, invoices, and scheduling while supporting leadership on special projects.
  • Build strong connections : Work closely with our customers, vendors, and internal teams to create positive, lasting relationships every day.

What We’re Looking For

  • A detail-oriented organizer who can juggle multiple priorities while staying calm under pressure.
  • A strong communicator who shines on the phone, over email, and in customer interactions.
  • Someone tech-savvy with Microsoft Office skills (experience with Service Fusion or other CRMs is a plus!).
  • At least 2 years of experience in administrative support, service coordination, or account management.
  • A proactive problem-solver who enjoys working independently and as part of a supportive team.

    • Why You’ll Love Working at ADD

    At Authority Dock & Door , we’re a smaller company that values every employee —no one here is just a number. You’ll be part of a team that truly cares about your growth, well-being, and success.

  • You’ll be at the center of the action – every day brings new challenges and wins.
  • You’ll build meaningful relationships with customers, technicians, and vendors.
  • You’ll gain valuable experience in operations, coordination, and customer management.
  • You’ll be part of a collaborative, growth-minded team that values your ideas and celebrates your contributions.

    • Benefits & Perks

    ADD values the well-being and satisfaction of our team members. You’ll enjoy a comprehensive benefits package , including :

  • Paid Time Off – because work-life balance matters.
  • Health Benefits – medical, dental, and vision coverage start after just 30 days .
  • Retirement Plan – join our 401(k) with company match to secure your future.

    • Requirements

  • High School Diploma / GED required; college coursework preferred.
  • Ability to sit, work at a computer, and occasionally lift light office supplies.
  • Availability to work 7am–4pm PST .
  • No travel required!

    • About Authority Dock & Door

    We specialize in the sales, installation, and service of commercial doors and loading dock equipment—helping businesses across the Pacific Northwest stay safe, efficient, and productive. Our team is built on professionalism, reliability, and long-term partnerships , and we take pride in the impact our work makes every day.

    If you’re ready to step into a role that combines customer service, scheduling, and account management— and join a company where your work truly matters—apply today!

    Compensation details : 24-28 Hourly Wage

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