Customer Service Guide (Public Benefits Specialist, Entry)

Customer Service Guide (Public Benefits Specialist, Entry)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial / ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Looking for meaningful work with real impact? We welcome you to bring your customer service knowledge and experience and step into this role where your skills can shine!

Summary of Duties

• Greet and assist Oregonians through a trauma-informed lens.
• This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, virtually through the online application portal or telephone communication.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Complete all administrative duties to include but not limited too; data entry, maintaining electronic filing, coordinate meeting rooms, and manage incoming mail in person and electronically.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Minimum Qualifications

Essential Attributes

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

Background Checks and Requirements

Benefits

Employment Preference

General Information

Contact Information