Talent.com
Senior Membership Specialist

Senior Membership Specialist

ISSACosta Mesa, CA, US
30+ days ago
Job type
  • Full-time
Job description

Membership Specialist

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

Essential Duties & Responsibilities

Lead Generation & Appointment Booking

  • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member's name and contact information.)
  • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
  • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.

Guest Touring, Membership Presentations, & Personal Production

  • Ensure that 100% of guests are presented the "Fitness Tour" when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%).
  • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
  • Ensure Personal Sales Room Financial goals are met or exceeded each month
  • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
  • Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
  • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
  • Customer Service

  • Follow up with members that have enrolled to ensure we are exceeding expectations.
  • Provide the highest level of customer service possible when communicating and interacting with guests.
  • Assist in maintaining a clean and operational facility.
  • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation.
  • Miscellaneous

  • Sales Schedule : Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.
  • Mandatory Meetings : Monthly "All Team Meeting" and "Daily Production Meetings" are mandatory.
  • Uniform Policy : The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.
  • Timekeeping : Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
  • Required Qualifications :

    Knowledge, Skills & Abilities

  • In-depth knowledge of sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers.
  • Must have good interpersonal communication skills.
  • Excellent customer service skills
  • Independent, self-starter with strong organizational skills.
  • Must be a team player
  • Minimum Certifications / Educational Level :

  • High school degree or GED required.
  • Must complete company sales training and orientation program.
  • Minimum Experience :

  • 1-2 years sales experience preferred.
  • Compensation : $16.50 - $45.00 per hour

    Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

    UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

    UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

    If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

    Create a job alert for this search

    Membership Specialist • Costa Mesa, CA, US

    Related jobs
    • Promoted
    Membership Specialist

    Membership Specialist

    UFC GymRowland Heights, CA, US
    Full-time
    The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is ...Show moreLast updated: 30+ days ago
    • Promoted
    New Member Specialist

    New Member Specialist

    Girl Scouts of Orange CountyIrvine, CA, US
    Full-time
    This position acts as a mentor and develops a relationship with volunteers to ensure that they have a positive experience and gain an understanding and confidence in the National Program Portfolio....Show moreLast updated: 30+ days ago
    • Promoted
    Membership Sales Manager

    Membership Sales Manager

    Gold's GymGlendale, CA, US
    Full-time
    Gold's Gym is growing fast and looking for a Membership Services Manager to help us provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and prog...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Coordinator / Sales

    Membership Coordinator / Sales

    StretchLab - Long Beach Marina & Surf CityLong Beach, CA, US
    Full-time +1
    Membership Coordinator / Sales.StretchLab is seeking a high energy, passion filled and sales motivated Sales Associate that is fitness minded and has a love for community and for our brand at our b...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Member Engagement Lead

    Member Engagement Lead

    Alignment HealthOrange, CA, US
    Full-time
    Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most : the chronically ill and frail. It takes an entire team of passionate and c...Show moreLast updated: 20 hours ago
    • Promoted
    Membership Sales Associate

    Membership Sales Associate

    ISSALa Mirada, CA, US
    Full-time
    The trail-blazer of MMA-inspired fitness.Rooted in authenticity, we are an extension of the Ultimate Fighting Championship and proud to make the training programs and benefits of elite MMA athletes...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Sales Associate

    Membership Sales Associate

    Stretch Zone - 1171Anaheim, CA, US
    Full-time +1
    Direct track to lead sales associate or management.Paid time off for work / life balance.Employee discounts, snacks, lunches, swag, and additional perks. No degree or specific sales experience.Bonus, ...Show moreLast updated: 9 days ago
    • Promoted
    Membership Sales Consultant

    Membership Sales Consultant

    Gold's GymLos Angeles, CA, US
    Full-time
    Gold's Gym SoCal and its affiliated clubs are growing fast and looking for an hourly Fitness Consultant to help us to provide world-class service to guests and members by utilizing in-depth knowled...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Manager

    Membership Manager

    Gold's GymLos Angeles, CA, US
    Full-time
    A hard day at work never felt so good.As part of the largest co-ed gym chain in the world and the most recognized name in fitness, Gold's Gym is seeking fitness enthusiasts with a desire to take us...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Supreme Fitness GroupLos Angeles, CA, US
    Full-time
    In order to be considered as a candidate for this position, it is required you complete the 2nd step application.Upon clicking "Submit Application", you will be directed to this 2nd step&...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Services Manager

    Membership Services Manager

    Gold's GymFullerton, CA, US
    Full-time
    Gold's Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and p...Show moreLast updated: 30+ days ago
    Sales & Membership Coordinator

    Sales & Membership Coordinator

    StretchLab - Long Beach Marina & Surf CityHuntington Beach, CA, US
    Full-time +1
    Quick Apply
    Membership Coordinator Job Description StretchLab is seeking a high energy, passion filled and sales motivated Membership Coordinator who is fitness minded and has a love for community and for our ...Show moreLast updated: 16 days ago
    • Promoted
    Member Specialist

    Member Specialist

    Gold's GymPasadena, CA, US
    Full-time
    A hard day at work never felt so good.As part of the largest co-ed gym chain in the world and the most recognized name in fitness, Gold's Gym is seeking fitness enthusiasts with a desire to take us...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Membership Specialist

    Senior Membership Specialist

    UFC GymCosta Mesa, CA, US
    Full-time
    The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is r...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Specialist

    Membership Specialist

    ISSACosta Mesa, CA, US
    Full-time
    The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is ...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Sales Associate

    Membership Sales Associate

    UFC GymBrea, CA, US
    Full-time
    The trail-blazer of MMA-inspired fitness.Rooted in authenticity, we are an extension of the Ultimate Fighting Championship and proud to make the training programs and benefits of elite MMA athletes...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Planet Fitness (Retail)Anaheim, CA, US
    Full-time
    Member Services Representative.Why Join Supreme Fitness Group?.We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone whe...Show moreLast updated: 21 days ago
    • Promoted
    Client Growth Associate with Sports Experience

    Client Growth Associate with Sports Experience

    Beer Financial GroupGlendale, CA, US
    Full-time
    Do you have a competitive spirit and a strong passion for teamwork? Channel that drive into an exciting career with Beer Financial Group, a growing network within Northwestern Mutual!.Top 20 in Div...Show moreLast updated: 1 day ago