Care Coordinator

Job Description

Job Description

Patient Care Coordinator / Patient Advocate

Locations : Akron or Canton or Eaton or Brunswick or Dublin, or Miamisburg, OH

Full-Time | In-Clinic Role

About the Role

We're seeking a compassionate, motivated Patient Care Coordinator to serve as the trusted point of contact for patients throughout their care journey. In this role, you'll blend empathy with efficiency - educating, guiding, and influencing patients toward successful completion of their treatment plans.

This is an ideal opportunity for someone with a background in healthcare coordination, patient advocacy, or inside sales who is passionate about helping others and confident discussing treatment options and financial considerations.

What You'll Do

Serve as the primary liaison for patients and families, building trust and ensuring a positive care experience.

Educate and empower patients to follow through with their treatment plans as directed by the clinic's physician.

Identify and resolve care barriers - addressing questions, concerns, and objections with empathy and professionalism.

Coordinate appointments, follow-ups, procedures, and documentation , ensuring accuracy and timeliness.

Discuss financial aspects of care , including insurance coverage, authorizations, cost estimates, and payment plans.

Maintain strong communication between patients, surgeons, and clinic staff to ensure smooth workflow and patient satisfaction.

Proactively monitor patient progress and re-engage patients who may be hesitant or delayed in their care journey.

Support nearby clinics occasionally as needed to maintain seamless patient experience across locations.

What You Bring

Proven experience in patient engagement, sales, or care coordination (inside sales experience preferred).

Bachelor's degree in healthcare, social work, or a related field - or equivalent professional experience.

Knowledge of insurance, benefits, and financial discussions within a healthcare setting.

Confident communicator and skilled influencer who can motivate patients toward positive health outcomes.

Familiarity with medical terminology and comfort working with providers and clinical staff.

Highly organized with strong attention to detail, accuracy, and follow-through.

Excellent time management and ability to work independently.

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Willingness to travel to support nearby clinics when needed.

A Typical Day Includes

Meeting with patients after diagnostic imaging or consultations.

Walking patients through procedure details and next steps .

Discussing insurance and financial plans , answering questions about coverage and costs.

Coordinating pre-authorizations and scheduling procedures.

Acting as a trusted consultant and advocate , helping patients make confident, informed decisions.

Why You'll Love This Role

You'll be part of a mission-driven team that transforms patient experiences by combining medical expertise with compassionate communication. Every day, you'll make a direct impact on people's lives - helping them move from uncertainty to confidence in their care journey.

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?